import issues

[joey41980246]

Hi

Every time i import MOV file to premiere it's showing the thumbnail correctly but when i go to play file it goes green. both on time line and just hovering over the thumbnail. Now, they play and edit perfectly in imovie. I just checked. I've never had this issue before. any help would be appreciated. thanks

[John T Smith]

Green-Pink-Purple video https://helpx.adobe.com/premiere-pro/kb/green-purple-streaks-premiere-pro.html

If Windows...

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
Also check (copied link) https://www.tomshardware.com/reviews/gpu-hierarchy,4388.html
.
nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond
.
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia
.
AMD/ATI Driver https://www.amd.com/en/support
.
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/

[joey41980246]

thanks John,

i'm actually on a mac. attached is my about mac.

[Peru Bob]

Is your Mac OS up to date?

[Peru Bob]

Try renaming the mov to mp4.

[joey41980246]

ok thanks for help. it seems that Media Encoder was the problem. I changed the renderer to "mercury playback engine software only" and seems to be good. thanks