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William26831550k1gh
Participant
October 17, 2023
Answered

Import

  • October 17, 2023
  • 2 replies
  • 292 views

Hi folks,

I'm trying to import several MP4 video files as footage for a video project.

I get the following result and the video doesn't display when placed in the timeline.

Any suggestions as to how to import this properly? Do I need to change the settings for my project?

Thanks!

Bill.

 

    This topic has been closed for replies.
    Correct answer William26831550k1gh

    Thank you!

    Here's what I did that worked well: I opened the Adobe Media Encoder and added each clip to be converted to H.264 / Premiere Pro-friendly files. After that, I was able to import and use them no problem.

    Thank you again!

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 17, 2023

    What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 17, 2023

    Delete the Media Cache and Media Cache files:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

    If that doesn't work, try resetting the preferences:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

    If that doesn't work, try resetting the Workspaces:
    Reset a workspace
    Reset the current workspace to return to its original, saved layout of panels.
    1. Do one of the following:
    • Click the Workspace menu icon and select Reset to Saved Layout.
    • Choose Window > Workspace > Reset to Saved Layout.
    from here:
    https://helpx.adobe.com/premiere-pro/using/workspaces.html

    If that doesn't work, try Preferences > Audio Hardware and set Input to None.

    If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

    If that doesn't work, try creating a new project and import the old one into it.

    W
    William26831550k1ghAuthorCorrect answer
    Participant
    October 18, 2023

    Thank you!

    Here's what I did that worked well: I opened the Adobe Media Encoder and added each clip to be converted to H.264 / Premiere Pro-friendly files. After that, I was able to import and use them no problem.

    Thank you again!

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