importation fichier MOV. (hevc)

[Jiro5FD8]

bonjour à tous,

A chaque fois que j'essaie d'importer des fichiers MOV (HEVC) dans mon projet, Premiere pro crash systematiquement alors que cela n'arrive avec d'autres fichiers MP4 ou autre....

il  y a t'il un CODEC à INSTALLER? car sur mon  autre PC portable annexe cela fonctionne tres bien...

merci de vos reponses!

[Kevin-Monahan]

Hi Jiro,

Sorry about that. Can you check out this forum post for a possible solution? https://community.adobe.com/t5/premiere-elements-discussions/faq-what-should-i-do-if-premiere-elemen...

If the advice does not help, please return, and we'll try to help you further.

Thanks,
Kevin

[Joëlle Bh]

Hello Jiro,

I wonder if clearing your preferences and trashing your media cache would help. There may be something left over in those files that isn't supposed to be there.

Preferences: FAQ: How to reset (trash) preferences in Premiere Pro?

Media Cache: FAQ: How to clean (delete or trash) media cache files?

Let me know if this works!