importation fichier MOV. (hevc)

New Here ,
Apr 12, 2022 Apr 12, 2022

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bonjour à tous,

A chaque fois que j'essaie d'importer des fichiers MOV (HEVC) dans mon projet, Premiere pro crash systematiquement alors que cela n'arrive avec d'autres fichiers MP4 ou autre....

il  y a t'il un CODEC à INSTALLER? car sur mon  autre PC portable annexe cela fonctionne tres bien...

merci de vos reponses!

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Adobe Employee ,
Apr 13, 2022 Apr 13, 2022

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Hi Jiro,

Sorry about that. Can you check out this forum post for a possible solution? https://community.adobe.com/t5/premiere-elements-discussions/faq-what-should-i-do-if-premiere-elemen...

 

If the advice does not help, please return, and we'll try to help you further.

 

Thanks,
Kevin

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Adobe Community Professional ,
Apr 20, 2022 Apr 20, 2022

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Hello Jiro,

 

I wonder if clearing your preferences and trashing your media cache would help. There may be something left over in those files that isn't supposed to be there.

 

Preferences: FAQ: How to reset (trash) preferences in Premiere Pro?

Media Cache: FAQ: How to clean (delete or trash) media cache files?

 

Let me know if this works!

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