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Importfehler

New Here ,
Nov 15, 2022 Nov 15, 2022

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Bei einigen mp4-Dateien (1920 x 1080, 88431 kBit/s Datenrate, 88686 kBit/s Gesamtbitrate, 25 fps) gelingt der Import nicht, es erscheint folgender Fehlerhinweis: Importfehler - Die Dateien konnten nicht importiert werden.

Ich bin ratlos und kann keine Ursache zur Fehlerbehebung finden.

Ich arbeite mit Adobe Premiere Pro 23.0.0 (Build 63).

Hilfe!!

TOPICS
Error or problem , Import

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Adobe Employee ,
Nov 15, 2022 Nov 15, 2022

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Hi Frank,

Sorry about that. We need more info about your system and media. If your media is not importing, which camcorder or camera shot the footage? Is it older QuickTime-based footage? AVCHD? From OBS, mobile phone, or webcam? Let us know.

 

Thanks,
Kevin

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New Here ,
Nov 16, 2022 Nov 16, 2022

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Dear Kevin, thanks a lot!

Let me try to summarize without forgetting anything.

 

Canon 7D MKII
Typ: MPEG-Film
Dateigröße: 3,93 GB
Bildgröße: 1920 x 1080
Framerate: 25,00
Audioformat der Quelle: 48000 Hz - Komprimiert - Stereo
Audioformat des Projekts: 48000 Hz - 32-Bit-Floating-Point - Stereo
Gesamtdauer: 00:06:21:03
Pixel-Seitenverhältnis: 1,0
Alpha: Keine
Farbraum: Rec. 709
Farbraum überschreiben: Aus
Eingabe-LUT: Keine
Videocodec-Typ: MP4/MOV H.264 4:2:0 (Gesamter Bereich)

 

Apple iPhone SE
Typ: MPEG-Film
Dateigröße: 8,74 GB
Bildgröße: 1920 x 1080
Framerate: 25,00
Audioformat der Quelle: 44100 Hz - Komprimiert - Stereo
Audioformat des Projekts: 44100 Hz - 32-Bit-Floating-Point - Stereo
Gesamtdauer: 01:13:56:23
Pixel-Seitenverhältnis: 1,0
Alpha: Keine
Farbraum: Rec. 601 (NTSC)
Farbraum überschreiben: Aus
Eingabe-LUT: Keine
Videocodec-Typ: MP4/MOV H.264 4:2:0 (Gesamter Bereich)
Variable Framerate gefunden

 

Adobe Premiere Pro 23.0.0 (Build 63)

 

Windows 10 Enterprise
Version 21H2
Installiert am ‎17.‎02.‎2021
Betriebssystembuild 19044.2130
Windows Feature Experience Pack 120.2212.4180.0

Prozessor Intel(R) Xeon(R) CPU E5-1650 v4 @ 3.60GHz 3.59 GHz
Installierter RAM 64,0 GB (63,9 GB verwendbar)
Geräte-ID C32A59D7-F64B-4C2E-9853-DA628E8BB1E8
Produkt-ID 00329-00000-00003-AA446
Systemtyp 64-Bit-Betriebssystem, x64-basierter Prozessor


Internal HD SATA 9TB

 

 

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New Here ,
Nov 16, 2022 Nov 16, 2022

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Actually, I tried the import with the same Premiere Pro installation on the desktop of a Windows laptop. No problem. Same with a Motion Graphics Template. So the problem is the Adobe Premiere Pro installation on the beforementioned computer, right?

Here the laptop info:

Prozessor Intel(R) Core(TM) i5-10310U CPU @ 1.70GHz 2.21 GHz
Installierter RAM 16,0 GB (15,7 GB verwendbar)
Systemtyp 64-Bit-Betriebssystem, x64-basierter Prozessor
Windows 10 Enterprise
Version 21H2

I hope you can narrow down the error.

Thank you, Frank

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Adobe Employee ,
Nov 16, 2022 Nov 16, 2022

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That system shouldn't have too much trouble with the footage, Frank. I wonder if something else is up with the system. Have you updated the GPU drivers for the computer lately? Let me know.

 

Thanks,
Kevin

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New Here ,
Nov 18, 2022 Nov 18, 2022

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Hi Kevin, GPU drivers are up-to-date.

Meanwhile I was able to import the same files in another test project on the same computer, no problem. Don't ask me why.

But in parallel I wanted to install a MOGRT. With the laptop I was able to install it but not able to drag it into the editing window.

On the desktop computer I was not able to install it at all ("Installation fehlgeschlagen - Die Animationsvorlage konnte nicht installiert werden").

The file is not corrupt or anything as the originator was able to install and work with it on her Adobe Premiere Pro set-up.

All this drives me crazy...!

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New Here ,
Nov 18, 2022 Nov 18, 2022

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Ah, I obviously solved the problem! I deleted the Premiere cache and finally I was able to install the mogrt file.

https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

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Adobe Employee ,
Nov 18, 2022 Nov 18, 2022

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Thanks for reporting back with your solution, Frank.

 

Kevin

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