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Importing clips

Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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I have a folder of clips on my OneDrive. I imported the folder, but about half of the clips aren't there. I get an error message that says "We were unable to open the file on disk." I went back to the source folder, and they open there. And about half of them open in Premiere Pro. Any idea what I need to do? Thank you.

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correct answers 1 Correct answer

Adobe Community Professional , Nov 09, 2021 Nov 09, 2021
Copy them from OneDrive to a local folder on your computer and then import into Premiere Pro.

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Adobe Community Professional ,
Nov 09, 2021 Nov 09, 2021

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Copy them from OneDrive to a local folder on your computer and then import into Premiere Pro.

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Community Beginner ,
Nov 10, 2021 Nov 10, 2021

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Thank you.

It gets stranger--I have Premiere on my desktop and laptop. On my desktop, the files are all imported just fine. When I open the project on my laptop, some of the files are missing--offline. I did import the whole folder to my desktop on my laptop (now that's confusing!), but they still don't appear in the laptop version. Is this a probelm to go to Adobe Support to answer?

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Adobe Community Professional ,
Nov 10, 2021 Nov 10, 2021

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From your comments, I'm not sure what you mean by importing the desktop folder on your laptop ...

 

Neil

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Community Beginner ,
Nov 10, 2021 Nov 10, 2021

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It was confusing. I found an on-campus colleague, I needed to create a local folder in the laptop, not just a shortcut to the files. I didn't understand the difference, but now I have it all set. Thank you for your responses and help!

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Adobe Community Professional ,
Nov 09, 2021 Nov 09, 2021

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OneDrive and most other off-site backup/storage processes continually update the data on the local drive compared to the online storage ... and every time they do, they 'refresh' the data on each file. This messes up PrPro's data about the file. As the data in the file header has changed, Pr cannot 'find' the file it is looking for.

 

Neil

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