Importing mp4 file causes video to show vertical lines

[karinh15548933]

I'm a new user to Premier 2018 and am learning on the fly. I've imported my video in the media browser, which shows correctly. When I copy it to the Source it shows black and then when in Program it shows only vertical lines. The audio works great. Any ideas?

Thanks,

Karin

[kulpreet singh]

Hi Karin,

What is the source of your MP4s, which OS and what are your system specs?

Open your project, click on File > Project settings > General and change video renderer to 'Software Only Mode' and delete previews.

Let me know if that makes any difference.

Thanks,

Kulpreet Singh

[karinh15548933]

Hi Kulpreet:

Yeah! The Software Only Mode worked, however it it's now pixelated. Any suggestions?

BTW, I'm using Windows 7. The person that took the video was using a Sony Handycam Mega Pixel 12x Optical Zoom video camera. Does this help?

Also, I've created a title page for the beginning of my video using the Legacy Title, but I'm unsure how to add a logo. Can you help with this also?

Thanks,

Karin