Importing MP4 files

[Teaboyseej]

Just today when I import MP4 files which imported correctly before, the videos are now showing sever distortion int he Source and Program windows.  I am wondering if it is a setting but I havent changed anything.  HELP

[Kartika Rawat]

Hi there!

We're sorry for that.  Can you provide the following information?

• What are your system details (OS, CPU, RAM, GPU)?
•  Which version of Premiere Pro are you using? https://community.adobe.com/t5/premiere-pro/faq-how-to-find-the-exact-version-of-premiere-pro-you-re...
• What's the source of the media files that you're editing?

Let us know.

Thanks,

Kartika