Importing Security Camera Footage

[escrge1843]

I have an LTS LTD8308T-ST 8 Channel Platinum Series High Resolution DVR Recorder running security cameras around my house.  I'm trying to export recorded video from a single camera and import it into Premiere Pro CC.  The DVR exports to MP4 format, however, I keep getting a "generic error" when trying to import to Premiere Pro.  Media Encoder won't read it and Windows Media Player won't play it, either.

However, I can upload to YouTube, then download it again and I can import just fine.  Here's a link to the exported video on my Dropbox.

Can someone help me figure out how to import video of this type without having to resort to YouTube?

EDIT:

My iPhone can play the footage without any problem or alterations.

[John T Smith]

MP4 is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?

Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing - For Windows Internet Explorer press the PRINT SCREEN button on your keyboard, and then do CTRL-V to paste the screen print from the clipboard into a forum message

Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download POST IN TREE VIEW

.

Does your video use a VARIABLE Frame Rate? See https://forums.adobe.com/thread/1110005

If yes, use https://handbrake.fr/ open source transcoder/converter to convert to Constant Frame Rate

[escrge1843]

John,

Thanks for your reply.  Here's the screenshot you asked for...

[funkytwig]

It's actually fairly easy, you don't even have to transcode it (as such) but you do need to rewrite the header from MPEG-PS to MPEG-4.  Then PP will import. 

You need to install https://www.ffmpeg.org/ and do the following

ffmpeg -filename.mp4 -flags +global_header -vcodec copy -acodec copy filename_converted.mp4

You can even delete the original after as it is basically exactly the same video payload with a rewritten header.

This works for Hickvivion IP cameras, if DVR cameras have ethe same problem this should work.

Enjoy;).

[xiao31578128kuc7]

Hello,I don't know how to use ffmpeg at all.Could you please explain the detail for us?

Thank you so much!

[Averdahl]

Hello,I don't know how to use ffmpeg at all.Could you please explain the detail for us?

Thank you so much!

By @xiao31578128kuc7

Use the free Shutter Encoder encoding|converting video FREE PC|Mac. It´s based on ffmpeg and has a user interface and do all the complicated stuff in the background.

I don´t know what kind of footage you have, but i downloaded the footage the TS provided in this thread and all i had to do to get Premiere Pro to import it was to use the Rewrap feature in Shutter Encoder. No re-encoding is done, it´s lightning fast as well.

[JohnGatapia]

Did you manage to solve this? I am also in the same problem now.