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Importing video in Premiere Pro causes a stutter.

New Here ,
Nov 15, 2022 Nov 15, 2022

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Hello, I've been struggling with this problem for a couple of days now.

 

As soon as I import my footage to Premiere Pro, it messes up... it's like the footage is lagging when there is movement. You can clearly see some kind of jitter, stutter, lag, I don't know how to call it. I haven't even put it in a sequence. I'm just watching the imported footage.

 

At first I thought this could be a problem on my Canon, but the footage plays back normally on the camera and on my computer. It is when I import this to Premiere Pro that these frame glitches happen. I've tried different Canon cameras (canon eos r/r3/r5), sd-cards, none seem to work. So it's definitely got something to do with my Premiere Pro.

 

Can someone please help me!

B4F8B94F-5465-4520-8541-45F0AD241615.png

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Error or problem , Freeze or hang , Import

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Community Expert ,
Nov 15, 2022 Nov 15, 2022

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

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New Here ,
Nov 16, 2022 Nov 16, 2022

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I tried these tips, with no success...

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Nov 16, 2022 Nov 16, 2022

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Set the playback resolution to Full it might be 1/2 or 1/4  set to Full and playback in Source or program monitor. or render clip for better and smooth playback.

change the Rendering mode to one another if available from File > Project setting > General > Renderer changes to another one.

 

thanks,

Suraj

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New Here ,
Nov 16, 2022 Nov 16, 2022

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This also does not seem to work. I tried chaning the rendering settings to all three options (OpenCL, Cuda, Software only), all with no results.

 

I have the feeling that this could be a Windows issue. When I create a new project with the same footage on a Macbook, this issue seems to dissapear. However I'm a Windows owner so I would like to know a fix for this issue on Windows if possible.

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New Here ,
Nov 09, 2023 Nov 09, 2023

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Any fix? I'm new to adobe and ofc I get hit with this very issue. I even recorded something on my phone and imported it to the sequence and it played just fine with no stutter and good audio but everytime I add in certain clips they consistently lag and freeze and speed up. I even tried deleting them and re adding then multiple times 

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Adobe Employee ,
Nov 09, 2023 Nov 09, 2023

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Hi @Money335140345ref,

Thanks for the message. May we have more info about your system and media? I hope we can help.

 

Thanks,
Kevin

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