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Inconsistent video recognition

New Here ,
Jul 02, 2021 Jul 02, 2021

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I’m having an issue with Premiere Pro 15.2. Imported video from iPhone XR is not recognized on an inconsistent basis. For example, I imported video into Premeire and it plays the audio correctly, but the video is highly pixelated and glitchy. So I start an new project and import the same videos the next day and they play back perfectly. So I begin editing the project I’m working on and make some progress. I then save the project. I sit down the next day and load the project and now the videos are playing like they did the first time I tried. They are all pixelated. AI close the project, wait an hour,  and try reloading the project. Now half of the videos play correctly and half are pixelated. Please help!

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Adobe Employee ,
Jul 02, 2021 Jul 02, 2021

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Hi there,

 

We're sorry about the poor experience. Please share a screenshot of the pixelated preview that you are getting in Premiere Pro. Have you tried switching the Renderer to Mercury Playback Engine Software Only & checked if it's restoring the preview?

 

Thanks,

Sumeet

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Adobe Community Professional ,
Jul 02, 2021 Jul 02, 2021

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You may want to take your footage into the free app Handbrake and convert it to a fixed frame rate and see if it helps.

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Adobe Community Professional ,
Jul 02, 2021 Jul 02, 2021

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Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

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