Installed fonts showing up as missing

[Matt Young]

Was ticking along fine with the new update until I've just gone to export and gotten a "missing fonts" warning.  These are fonts integrated as part of a mogrt I created, so I know for a fact I have had these fonts installed for years.  In Adobe Fonts the light and bold versions of Roboto show up as activated:

The light (top) and bold (bottom) versions are the ones I need to use

But within Premiere they're not available:

And so Media Encoder is warning me on export that they're not available.

I've tried logging out of Creative Cloud and logging back in, restarting Premiere & Encoder multiple times...What's going on here?  Any ideas?

[Ann Bens]

I gave up on Adobe fonts.

Just use the ones I can install into Windows: Roboto being one of them.

[Matt Young]

I have Roboto installed on Windows as well...so how do I use that version within Premiere instead of Adobe's?  

[Ann Bens · Accepted solution]

Deactivate in CC desktop app.

[Matt Young]

That did it.  Thanks for the help.  Will report as a bug.

[TankThink]

This workaround is OK but I am having to uninstall and reinstall the same font every time I close premiere 2024. Anyone still having this problem?

[Shevi613]

How do I do that?

I'm not sure what the CC desktop is or where to find it....is that just the Premiere app?

[TankThink]

Creative Cloud is the app that you use to download Premiere, add fonts, and get all updates. Go to your start menu or applications folder and look for Creative Cloud.