Is this the support we need?

[Ros29277598yuk1]

[Ann Bens]

We don't know unless you provide some info on what the issue is.

[Ros29277598yuk1]

You want the whole convo? I provided every thing he asked , described the issue?

[Ann Bens]

This is a user to user forum, so we have no access to your interaction with Adobe Support.

[Ros29277598yuk1]

bro the whole post is how they just left me ...

I'm not asking you for support

[Ann Bens]

bro the whole post is how they just left me ...

I'm not asking you for support

By @Ros29277598yuk1

What are you asking for?

[Ros29277598yuk1]

Nothing just exposing the support...

[MyerPj]

Well done, very in-depth expose! 🙂

[Peru Bob]

Please describe your problem, as requested by Ann Bens .

Even though this is a user to user forum, we might actually be able to provide better help for you than the chat support. 

[Ros29277598yuk1]

Lag with the motion effect when trying to drag the image with mouse or draging the numbers in motion effect, happens with transform effect too.

[Jeff Bugbee]

What's the polling rate on your mouse? I've seen issues where if your mouse's polling rate is too high (common on gaming mice) the interface can do this. Try lowering the polling rate to under 250 and see if that helps.

[Peru Bob]

If the suggestion by Jeff Bugbee doesn't work, try this:

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Please let us know what happens.

[R Neil Haugen]

The chat support from the company is at times ... spotty. One of the help supers that's "in here" several times a day suggests that ANYONE with a Premiere Pro issue going to either chat or phone help, on getting a live body respoding, IMMEDIATELY ask for the "Video Que".

As then you do get specific PrPro knowledeable folks, not the regular generalists.

But as Peru Bob says, you may well get better results here. There's a lot of us volunteers that between us have an amazing depth and breadth knowledge of just getting stuff done, as-is, with this app.

Neil