Issues with AMD Smart Access Graphics (constant software freezes)

[itscreativejj]

Hi there,

I'm having issues with Premiere Pro 24.2.1 and my ASUS TUF A16 laptop. The laptop has Smart Access Graphics which, switches between the CPU-integrated graphics and the GPU for certain software.

When opening Premiere Pro, Smart Access switches to the GPU to cover the workload but, I think this is causing issues. Premiere runs and plays back footage very well but, stutters and freezes my mouse and menus for around 10-20 seconds every few moments.

I have updated all drivers across the laptop. Posting the laptop specs below:

ASUS TUF Gaming A16

-Windows 11 Home 64-bit

-16GB Ram

-512MB ATI AMD Radeon Graphics (integrated)

-8176MB ATI AMD Radeon RX 7600S

Has anybody else faced these issues?

Thanks, /JJ

[Ann Bens]

Might want to turn off this Smart Access and set it only to the dedicated one.

[itscreativejj]

Hey Ann! 

I can't seem to turn off the Smart Access feature for specific software or programs. I have raised a ticket with AMD too.

Thanks, /JJ

[itscreativejj · Accepted solution]

POTENTIAL FIX

- Make sure all graphics drivers are up to date across AMD Adrenalin and ARMOURY CRATE

- Switch to 'Windows' mode in ARMOURY CRATE

- Switch to 'Hybrid Graphics Mode' on AMD Adrenalin (this should stop your laptop from switching between CPU and GPU graphics when opening Adobe software)

Premiere Pro seemed to run smoothly after completing the above. I will update with any changes.

/JJ