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Issues with AMD Smart Access Graphics (constant software freezes)

Community Beginner ,
Mar 07, 2024 Mar 07, 2024

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Hi there,

 

I'm having issues with Premiere Pro 24.2.1 and my ASUS TUF A16 laptop. The laptop has Smart Access Graphics which, switches between the CPU-integrated graphics and the GPU for certain software.

 

When opening Premiere Pro, Smart Access switches to the GPU to cover the workload but, I think this is causing issues. Premiere runs and plays back footage very well but, stutters and freezes my mouse and menus for around 10-20 seconds every few moments.

 

I have updated all drivers across the laptop. Posting the laptop specs below:

ASUS TUF Gaming A16

-Windows 11 Home 64-bit

-16GB Ram

-512MB ATI AMD Radeon Graphics (integrated)

-8176MB ATI AMD Radeon RX 7600S

 

 

Has anybody else faced these issues?

Thanks, /JJ

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correct answers 1 Correct answer

Community Beginner , Mar 09, 2024 Mar 09, 2024

POTENTIAL FIX

- Make sure all graphics drivers are up to date across AMD Adrenalin and ARMOURY CRATE

 

- Switch to 'Windows' mode in ARMOURY CRATE

itscreativejj_0-1710000276914.png

 

- Switch to 'Hybrid Graphics Mode' on AMD Adrenalin (this should stop your laptop from switching between CPU and GPU graphics when opening Adobe software)

itscreativejj_1-1710000355900.png

 

Premiere Pro seemed to run smoothly after completing the above. I will update with any changes.

/JJ

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Community Expert ,
Mar 07, 2024 Mar 07, 2024

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Might want to turn off this Smart Access and set it only to the dedicated one.

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Community Beginner ,
Mar 07, 2024 Mar 07, 2024

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Hey Ann! 

 

I can't seem to turn off the Smart Access feature for specific software or programs. I have raised a ticket with AMD too.

 

Thanks, /JJ

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Community Beginner ,
Mar 09, 2024 Mar 09, 2024

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LATEST

POTENTIAL FIX

- Make sure all graphics drivers are up to date across AMD Adrenalin and ARMOURY CRATE

 

- Switch to 'Windows' mode in ARMOURY CRATE

itscreativejj_0-1710000276914.png

 

- Switch to 'Hybrid Graphics Mode' on AMD Adrenalin (this should stop your laptop from switching between CPU and GPU graphics when opening Adobe software)

itscreativejj_1-1710000355900.png

 

Premiere Pro seemed to run smoothly after completing the above. I will update with any changes.

/JJ

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