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issuse with 4k and 1080p playing

New Here ,
Mar 24, 2023 Mar 24, 2023

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Hi all so i am brand new to Premiere Pro and i am terrible with computers. so lets dig in am having trouble playing 4k video on my windows computer i have just upgraded the graphice card and still no joy i video the footige of a building it 2 minitus 30 secends long taken with a sony a1 4k quailty (mp4) size of data is 3.12gb

  its 50fps. now the issuse, it play but well glitchy then gose like still pictures through the frams. so i down graded the video to 1080p 30fps looks terrible and still well glitchy any idears please how i can reslove this issuse many thanks  regards simon sorry about the spelling misstake 

TOPICS
Crash , Editing , Effects and Titles , Freeze or hang , Hardware or GPU , Performance

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Adobe Employee ,
Mar 27, 2023 Mar 27, 2023

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Hey Simon,

Welcome to the community. Sorry to hear you're experiencing this issue. Could you try marking in and out points and going to Sequence > Render In to Out and check if that renders the preview for you? Have you tried working with proxies? Please share your system specifications (OS, OS version, CPU, GPU, RAM). We're here to help.

 

Thanks,

Ishan

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New Here ,
Mar 28, 2023 Mar 28, 2023

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Hi  Ishan so,  spec is below. trying to upload video working on how to do it what other info would you like i do appreciate the help. are the specs good enough i guess 

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New Here ,
Mar 28, 2023 Mar 28, 2023

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also Ishan the graphics card is Gigabyte GeForce RTX3060 Gaming Windforce oc 12gb lhr dual F 

thanks regards Simon 

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Adobe Employee ,
Mar 28, 2023 Mar 28, 2023

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Thanks for sharing the information. It seems that your CPU might not be ideal for this workflow. Could you try creating proxies for your source files and see if the playback improves? You can do so by right-clicking on the source media > Proxies > Create Proxies. I recommend using the Quicktime Low Resolution Proxy preset. The playback might still not be smooth but it might improve. 

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Community Expert ,
Mar 28, 2023 Mar 28, 2023

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Also, what are the hard drives (how many, what kind, what is on each, what capacity, and how full)?

Make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

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New Here ,
Mar 28, 2023 Mar 28, 2023

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Thanks Bob how do i find out what driver the NVIDIA  is running ant tips, here is the c,d drive and spec its killing me lol i really do apprecate the support 

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Community Expert ,
Mar 28, 2023 Mar 28, 2023

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If those drives are HDD and not SSD, that could also contribute to the problem.

Use this free utility to find more details of the hard drives and the graphics driver (Make sure to choose the free version):

https://www.ccleaner.com/speccy/download

 

 

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New Here ,
Mar 28, 2023 Mar 28, 2023

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so update thos is where we are please see attacehd goog program Bob by the way i think they are both ssd to be honest thanks Bob

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Community Expert ,
Mar 28, 2023 Mar 28, 2023

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You may want to try proxies, as suggested by Ishan Y :

https://helpx.adobe.com/premiere-pro/how-to/proxy-media.html

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New Here ,
Mar 28, 2023 Mar 28, 2023

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sure i will give it a go thanks both 

 

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New Here ,
Mar 28, 2023 Mar 28, 2023

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i appreaciate that but thats from 7 years ago do we know of any new videos that can help or groups cheers all 

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Adobe Employee ,
Apr 03, 2023 Apr 03, 2023

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LATEST

Here's a more recent video: https://www.youtube.com/watch?v=uz3H2Bvj-d8. Jump to 1:42 on the timecode.

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