It says no media encoder but i have it downloaded.

[Cytask]

so im trying to export a video on premier pro and it say no media encoder but i have it downloaded.

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[Joëlle Bh]

Hello Cytask,

Can you check please if the media encoder version that you have is up to date? 

[Cytask]

it is

[Shivangi_Gupta]

Hi there,

We appreciate you writing in. Dynamic link works only when the version of the application is in sync.

Could you confirm the version AMe and PR installed?

We're here to help.

Thanks,

Shivangi

[Joost van der Hoeven]

Can you please share your system info? Like OS and version, CPU, RAM, GPU vRAM, Pr version? Thanks. Also a screen grab of your issue will be helpful.

[Cytask]

I dont know what any of those things are could you please explain it in simpler terms

[Peru Bob]

Help > About from the menus will tell you what versions you are using.

[Cytask]

ill try to fins this but what software is this in, media encoder or premier pro?

[Cytask]

ok i did that but it doesnt say my version

[Kevin-Monahan]

This article should help, cytask.

Regards,
Kevin