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It says no media encoder but i have it downloaded.

Community Beginner ,
Aug 16, 2021 Aug 16, 2021

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so im trying to export a video on premier pro and it say no media encoder but i have it downloaded.

 

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Adobe Community Professional ,
Aug 17, 2021 Aug 17, 2021

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Hello Cytask,

Can you check please if the media encoder version that you have is up to date? 

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Community Beginner ,
Aug 17, 2021 Aug 17, 2021

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it is

 

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Adobe Employee ,
Aug 17, 2021 Aug 17, 2021

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Hi there,

We appreciate you writing in. Dynamic link works only when the version of the application is in sync.

Could you confirm the version AMe and PR installed?

We're here to help.

Thanks,

Shivangi

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Adobe Community Professional ,
Aug 17, 2021 Aug 17, 2021

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Can you please share your system info? Like OS and version, CPU, RAM, GPU vRAM, Pr version? Thanks. Also a screen grab of your issue will be helpful.

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Community Beginner ,
Aug 17, 2021 Aug 17, 2021

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I dont know what any of those things are could you please explain it in simpler terms

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Adobe Community Professional ,
Aug 17, 2021 Aug 17, 2021

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Help > About from the menus will tell you what versions you are using.

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Community Beginner ,
Aug 17, 2021 Aug 17, 2021

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ill try to fins this but what software is this in, media encoder or premier pro?

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Community Beginner ,
Aug 17, 2021 Aug 17, 2021

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ok i did that but it doesnt say my version

 

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Adobe Employee ,
Aug 17, 2021 Aug 17, 2021

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This article should help, cytask.

 

Regards,
Kevin

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