It won't let me import videos in AVI format

[Carlos27197572r8e9]

It won't let me import videos in AVI format:

"Failed to import file
Error message:
Unsupported format or damaged file"

I know that the file is not damaged because I have uploaded it on another computer with the same Adobe Premiere installation and it processes it perfectly.

Any ideas about what could be, please?

Thanks!

[MarekMularczyk]

Hi,

Sorry to hear about your problem. Can you try to convert your video using Media Encoder? You can convert it to .mov to keep the quality.

[MarekMularczyk]

Forgot to mention 😉  . When you convert the video to .mov, try then importing the .mov into Premiere and let us know how it goes 😉

[Carlos27197572r8e9]

Thanks for your response Marek! I really appreciate it.
I thought about that option, but I was hoping I wouldn't have to do that since I have a lot of videos in AVI format and it's tedious. Each version of Adobe creative Cloud is supposed to get better, not worse. Besides that, I have an office colleague who also has Premiere from Creative Cloud installed and it works for him. So it shouldn't be a compatibility issue. Adobe is supposed to still support the AVI format, so it must be a problem that can be solved in Premiere. Having to pass all the videos through Media Encoder doesn't seem like an acceptable solution when I´m paying a big amount for Premiere. In the end, this type of thing is what drives piracy and using old versions. Nevertheless, thanks for your answer Marek!

[MarekMularczyk]

Yes, I realise that this would be a pain and you don't want to do it every time. And I feel for you, and I know these things happen (bugs/glitches).

Maybe for now, try to see if Media Encoder will make it work. And if it does, you can queue a whole bunch of videos in Media Encoder and have it convert them all to .mov.