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Just installed Premiere Pro, doesn't work: Directory access error

Community Beginner ,
Jan 26, 2018 Jan 26, 2018

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Hi,

I just downloaded and installed Premiere Pro on my Macbook, but it doesn't start up because of an 'directory access error'. How do I solve this? Thanks!

Schermafbeelding 2018-01-26 om 09.57.29.png

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correct answers 1 Correct answer

Community Beginner , Jan 26, 2018 Jan 26, 2018

This worked! The 'OldAdobe-trick':

Re: unable to access your preference folder

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Jan 26, 2018 Jan 26, 2018

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Hi jelledeg,

Thanks,

Kulpreet Singh

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Community Beginner ,
Jan 26, 2018 Jan 26, 2018

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Hi Kulpreet, thanks for your advice so far!

I tried it in that root account, and that worked! But my own account is also the administrator account, that still doesn't work.

I don't have any other Adobe apps on this computer.

What can I do now to make it work in my own account?

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Community Beginner ,
Jan 26, 2018 Jan 26, 2018

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This worked! The 'OldAdobe-trick':

Re: unable to access your preference folder

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New Here ,
Mar 20, 2018 Mar 20, 2018

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I've tried the "OldAdobe Trick" premiere would create the new folder but then it would still come up with the Directory Access Error - any other soloutions? I've tried uninstalling and reinstalling and have even ran the adobe clean up app through and still no luck!

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Community Beginner ,
Aug 05, 2019 Aug 05, 2019

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If you are on a work computer and your user account is managed by group policy, then disconnect from your VPN and try to launch. Unplug your network cable, turn off wifi, any/all of the above. and try to launch. works for me, still gives an error, but the software is usable and the error is different. The below error message actually lets me use Premiere.

no-vpn-premiere.png

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New Here ,
Aug 11, 2022 Aug 11, 2022

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Hello I have the same problem, see the captures. 

I have disk full access but i can not open premiere pro. Help me pleaseCapture d’écran 2022-08-11 à 09.31.33.png

 

Capture d’écran 2022-08-11 à 09.31.46.png

 

Capture d’écran 2022-08-11 à 09.30.58.png

 

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