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Keeps hanging/crashing when saving or auto-save (v22+ and v23)

New Here ,
Nov 16, 2022 Nov 16, 2022

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I recently came across this "error" that happened overnight. Whenever I try to save a project, it is stuck and doesn't do anything. I tried installing previous versions and it does the same. It once was a success in version 22.5 but now it has the same problem. When I press cancel, the spinning wheel appears which means that it's not responding. So that means I have to force quit.

 

The only work around is to keep editing without saving and hoping it doesn't crash on other bugs or cpu/memory (which will happen). 

 

Surely I have had other problems before, but it was solvable. Can't recall if I had this problem before and I work 10+ years with adobe. 

 

I have the (.dmp) report file if anyone is interested.

 

Screenshot 2022-11-16 at 18.27.09.png

TOPICS
Crash , Error or problem , Freeze or hang

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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Make new project and import this one. Save to a different name.

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New Here ,
Nov 16, 2022 Nov 16, 2022

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This worked! Thanks! I imported the whole project (and its sequences) into a new one. 

 

Is this a common thing that happens? And should I do this with other projects (that was created in v22)?

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New Here ,
Nov 16, 2022 Nov 16, 2022

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EDIT: it worked once. After editing I tried to save it again, it hangs and does the same thing. 

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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What are the hard drives (how many, what kind, what is on each, what capacity, and how full)?

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New Here ,
Nov 16, 2022 Nov 16, 2022

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2x Samsung Portable SSD T7 2TB

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New Here ,
Nov 16, 2022 Nov 16, 2022

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Both have 1TB left

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New Here ,
Nov 16, 2022 Nov 16, 2022

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Can a MOD please delete the second picture?! I just noticed it has my SN! 

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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Image deleted.

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New Here ,
Nov 18, 2022 Nov 18, 2022

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LATEST

I THINK the problem lies within RED GIANT plugins. I did a full reset on my Macbook Pro (wiped it all clean with a backup - erased all content and settings) and only installed Premiere Pro through Adobe Creative Cloud app. I could edit and save (multiple times) the project. The only thing that would be missing were the Red Giant plugins.

 

After reinstalling the plugins through the Maxon App, I tried to edit again and save. This resulted in a freeze/hang during saving (just like the picture) and the following files were made with zero bytes:

Screenshot 2022-11-18 at 17.28.58.png

 

Now I'm editing again WITHOUT saving and immediately exporting (sending to Media Encoder).

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