Keyboard shortcut window does not open

New Here ,
Jul 17, 2022 Jul 17, 2022

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I click on the option and nothing happens.
I've already reinstalled twice, already use Creative Cloud Cleaner and it's still the same

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Crash , Error or problem

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correct answers 1 Correct answer

Adobe Employee , Jul 22, 2022 Jul 22, 2022

Hi ixdi,

Sorry! See if this workaround might work for you: https://community.adobe.com/t5/premiere-pro-discussions/all-keyboard-shortcuts-missing/m-p/10969786#M256517

 

Thanks,
Kevin

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Adobe Employee ,
Jul 18, 2022 Jul 18, 2022

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Hey ixdi,

 

Sorry about the issue. Which version of Premiere are you using? Could you share a video recording so we can better understand this issue? Also, Please share your system specifications (OS, CPU, GPU, RAM). We're here to help. 

 

Thanks,

Ishan

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New Here ,
Jul 19, 2022 Jul 19, 2022

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WINDWOWS 10 PRO
RAM 64,0 GB
AMD Ryzen 7 3800X 8-Core Processor 3.90 GHz
NVIDIA GeForce RTX 3080

Sem título.png

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Adobe Employee ,
Jul 21, 2022 Jul 21, 2022

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Thanks for sharing. This shouldn't be happening. Have you tried resetting your preferences? Here's how: https://helpx.adobe.com/in/premiere-pro/using/reset-preferences.html 

Also, are you using a multiple display setup or a single display?

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New Here ,
Jul 21, 2022 Jul 21, 2022

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Sim, segui os passos do video e o problema continua.
Single display

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Adobe Employee ,
Jul 22, 2022 Jul 22, 2022

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Hi ixdi,

Sorry! See if this workaround might work for you: https://community.adobe.com/t5/premiere-pro-discussions/all-keyboard-shortcuts-missing/m-p/10969786#...

 

Thanks,
Kevin

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New Here ,
Jul 22, 2022 Jul 22, 2022

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It worked
thank you so much

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