Keyboard shortcuts not working 2024

[marks31742102]

I have my workspace with the tools panel closed because I don't actually need it I use only keyboard shortcuts...but when I open a project or start a new one the shortcuts don't work...it only works when I click window/tools to add the tools panel to the workspace and then I need to close the panel again...pretty annoying...

mac sonoma 14.3.1 iMac 2019

[Ann Bens]

This is a known bug. No fix yet.

[Trent Happel]

We believe this issue should be fixed with 24.4 Beta build 006+, available for download in Creative Cloud.

[marks31742102]

Hopefully...really annoyoning...

[Trent Happel · Accepted solution]

Thank you for your patience. This Tool issue should now be addressed in 24.3, which was just released.

[dwest1274]

It was not fixed. I still can't open "Keyboard Shortcuts" -- So Annoying!

[MyerPj]

@dwest1274 

This thread is about keyboard shortcuts working when the tools panel is not open in your workspace.

It sounds like you can't open the keyboard shortcuts dialog, where you set the various shortcuts. If so, then you need a different or new thread.

[Gerald232639087p5s]

Yep still not working in 25.1 Beta...

[MyerPj]

Hey Gerald, this only affected one build quite some time ago. 

Further, this is not the Beta forum, with 25.1 recently released.

So, I can press my  Hand and Selection tool shortcuts back and forth and they work with or without the tools menu open.

I do see one small issue (with or without the menu showing), if I press the shortcut for some of the tools Pen, Text, Rectangle, it changes to the new tool but does not show it until the mouse moves slightly. Further if the Hand tool was selected, if you select one of the above shortcuts it changes to the Selection tool immediatly, and then as above, shows the actual tool when the mouse moved. This appears on both 25.1 and 24.6.1

[Krnic]

I had the same issue. No shortcut working, no mapped keys showing in the shortcuts overview. Then I found an advice on some forum to just use razor tool in timeline and that the shorcuts would start working "miracoulusly". I did it, but nothing happened. I closed Premier. Then I located the .kys file for default shortcuts set (for me it was in: /Users/*myname*/Documents/Adobe Premiere Pro 2025/Adobe Premiere Pro 2025.app/Contents/Keyboard Shortcuts/en/Adobe Premiere Pro Defaults.kys), opened it in text editor and edited the following lines at the beginning of the document:

<context.scopes Version="1">
<itemcount>0</itemcount>
</context.scopes>

Just for the testing purpose I changed 

<itemcount>0</itemcount>

to

<itemcount>100</itemcount>

and saved the documents. 

All the shorcuts appeared in the keybord shortcuts overview (not only in default set, but in other sets too)

Afterwards, I completlely commented the above lines to:

<!--<context.scopes Version="1">
<itemcount>0</itemcount>
</context.scopes>-->

Reopened Premier. Everything still functioning fine. 

Now, I don't know if it was the first action of "using the razor tool in the timeline" or editing the .kys file, but I made it working. 

[MyerPj]

It's hard to tell for me, from your file path if that is to the Adobe Program folder or to your user preferences folder:

Here's the User Prefs Keyboard shortcut folder in Windows: (Just paste it in to File Explorer)

%UserProfile%\Documents\Adobe\Premiere Pro\25.0\Profile-Gene\Win

The above is where your customized files are saved. There has been instances of a bad install where that folder is empty. For the Adobe default files, they are located here:

C:\Program Files\Adobe\Adobe Premiere Pro 2025\Keyboard Shortcuts\en

If you are missing the default files in your User Prefs folder, then the thing to do, would be to copy them in from the program folder, but don't modify those in any way. With this, everyting would work on Windows.

If you can share the two paths from a Mac, that would be good.