• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Lagging and audio cutting out

Community Beginner ,
May 14, 2024 May 14, 2024

Copy link to clipboard

Copied

I'm editing a film and I'm having an issue where the video will suddenly lag and the audio will cut out. Also worth noting is that the audio meter doesn't read anything when the sound drops. My current workaround is to either pause and replay the footage or, if I need to watch an entire scene, export it and watch it outside of Premiere. I'm editing MXF and MOV files with embedded audio, if that's relevant.

TOPICS
Audio , Editing , Error or problem , Formats , Freeze or hang , Performance

Views

247

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 15, 2024 May 15, 2024

Copy link to clipboard

Copied

Try : Preferences > Audio Hardware > Input > None

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

Unfortunately, my audio hardware input is already set to "No input."

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 15, 2024 May 15, 2024

Copy link to clipboard

Copied

Hello, 

 

It sounds like you're encountering some frustrating issues while editing your film. Before we delve deeper into troubleshooting, I have a couple of questions:

Have you checked if the audio cache creation is completed in Premiere Pro? Sometimes, incomplete audio cache creation can lead to playback issues.

Have you tried clearing the cache files in Premiere Pro? Clearing the cache can sometimes resolve performance issues by removing temporary data that may be causing conflicts.

Additionally, could you please provide the following details:

What version of Premiere Pro are you using?
Can you share your PC configurations, such as CPU, GPU, RAM, and storage setup? This information will help us better understand your system's capabilities and potential bottlenecks.
Once I have this information, we can explore other potential solutions to address the lagging video and audio dropout issues you're experiencing.

T.S

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

I've already tried clearing my media cache and it didn't work.

I have an Intel(R) Core(TM) i9-8950HK CPU @ 2.90GHz, NVIDIA GeForce GTX 1050 Ti with Max-Q Design, 32 GB RAM, and the footage is stored on a 5 TB external HDD.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

Could you tell us about the raw footage you're working with, specifically the metadata such as resolution, frame rate, codec, and file size?

Also have you created proxies for editing?

T.S

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

The files tend to be between 1–2 GB and are from two different cameras with resolutions of either 4096x2160 or 3840x2160 and frame rates of either 24.00 or 23.976. I'm having trouble figuring out how to check the codec.

 

I have not created proxies. What are those?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 18, 2024 May 18, 2024

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 27, 2024 May 27, 2024

Copy link to clipboard

Copied

LATEST

You've solved the issue!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines