Latest PR updates are unstable and should be reverted (so says Adobe Support)

Contributor ,
Apr 27, 2022 Apr 27, 2022

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After loosing about 2 days of work because of PR being really slow (I tried all the different proxy settings, cleared cache multiple times, rebooting, etc), I finally called Adobe support.  After an hour on the phone, the tech told me that the latest versions of PR are unstable and he reverted me back to version 22.2.0.  Now, everything is back to normal.

 

I have the latest top spec intel macbook and use no plugins (specs below). I debated whether to post this or not, but as someone who would want to know about something like this from someone else, I decided to post.  I can't tell you how annoyed I am with Adobe over this. I've got critical work I need to get done and this is the last thing I needed this week.

 

To be extra clear, if someone from Adobe wants to check me on this, here is the support issue (now closed). Adobe Case ADB-24273928. The tech told me I would get an email when it is safe to update again.

 

Model Name: MacBook Pro

  Model Identifier: MacBookPro16,4

  Processor Name: 8-Core Intel Core i9

  Processor Speed: 2.4 GHz

  Number of Processors: 1

  Total Number of Cores: 8

  L2 Cache (per Core): 256 KB

  L3 Cache: 16 MB

  Hyper-Threading Technology: Enabled

  Memory: 64 GB

  System Firmware Version: 1731.100.130.0.0 (iBridge: 19.16.14243.0.0,0)

  OS Loader Version: 540.100.7~23

  Serial Number (system): xxx

  Hardware UUID: 59D627F4-6B86-5721-9849-2996FC84236B

  Provisioning UDID: 59D627F4-6B86-5721-9849-2996FC84236B

  Activation Lock Status: Disabled

 

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Adobe Community Professional ,
Apr 27, 2022 Apr 27, 2022

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Were you using version 22.3.1?

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Contributor ,
Apr 27, 2022 Apr 27, 2022

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It was the one that had the new export dialog.  

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Adobe Community Professional ,
Apr 27, 2022 Apr 27, 2022

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All the new builds do, so that wasn't actually that helpful an answer.

 

Performance is a weird thing ... I see the wide variety of performance here and elsewhere on M1 Macs alone. Some units scream through Premiere, some don't. A few simply crash on open.

 

My 24-core 3960X Ryzen, 128GB of RAM and a 2080Ti, is getting the best performance I've ever had in Premiere. Smooth as silk with up to 8k Red. And some Sony S-log3-cine media. My BRAW is smooth as all get out.

 

And my 3-year old Acer Triton laptop is doing the best it's ever done with Premiere.

 

But I've seen other users with similar rigs with problems. And I'm seeing the same thing in the Resolve forums, as yes, I work in that app also.

 

So I'll be interested if someone like @Kevin-Monahan or someone can get an idea on this.

 

Neil

 

 

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Contributor ,
May 15, 2022 May 15, 2022

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One reason I use a MacBook is that the configuration is super standard and I don't have any funky drivers installed. I would hope Adobe tests the really standard MacBook configs to make sure those are reliable.  Clearly not though.

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Adobe Community Professional ,
May 15, 2022 May 15, 2022

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Peter,

 

There are a ton of users including probably a good share of the engineering staff that have those. And from the comments on this forum, "performance" has been all over the place.

 

The devs are (natually, it seems) far more Mac-based in their personal work than PCs. And all the devs I've ever talked with do editing as a hobby/passion, so they use the app daily for their own stuff. Macbooks are pretty much their go-to devices.

 

From that, I don't think your assumption holds up.

 

What it seems from participating both here and on the BlackMagic/Resolve forums ... is we users are getting really, truly bizarrely different performance at times on similar rigs. And that is about as frustrating as it gets.

 

Another guy posted about the troubles he's having on his 18 core Ryzen/64GB of RAM rig with a 3090. I've got a 24 core Ryzen/128GB of RAM with a 2080Ti. You'd think overall fairly similar rigs, right? His performance is crap. Premiere and Resolve both scream on mine.

 

I mean really, what the ... ?

 

A couple years ago, troubleshooting for performance was a lot easier than it is now.

 

Neil

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