Licensing Music from Adobe Stock Not Working in Premiere Pro

[jyunte9]

I have a membership in Adobe Stock and I'm running the latest build of Premiere Pro CC. I'm logged in to Adobe Creative Cloud. Premiere Pro CC shows I'm logged in.

Today, I was editing a video and I needed music. I used the "Sound" tab in Premiere Pro CC and found a piece of music I thought would be a good match for the short video I was editing. I clicked the LICENSE button and was presented with an empty pop-up box with a spinning circle that never went away.

I closed the box after several minutes and tried again. Same thing. I saved and closed the project, shut down Premiere Pro CC and restarted it, reloading the project.

I tried to export the video and was told that the project included low quality, unlicensed assets that I should license by clicking on the shopping cart icon next to the asset in the project panel. I clicked the shopping cart icon and got the same pop-up with spinning circle. After several minutes of nothing happening, I closed the box.

Interestingly, the shopping cart icon disappeared from the asset in the project panel. I tried to export the video and got the same message about the music track being a low quality, unlicensed  asset (it's the only asset in the video that needed to be licensed).

Ultimately, I had to go to the Adobe Stock web page, find the music track, license it, download it and replace the music track in the video with the one I downloaded.

Why won't Premiere Pro CC do what it's supposed to do - either license the asset and download it into the project, or give me an error message tellng me what's wrong?

[jyunte9]

Here's what I see...

[jyunte9 · Accepted solution]

I was able to solve the problem by logging out of Adobe Creative Cloud, thereby logging out all Adobe products, and logging back in.

[TheKidd]

I am having the same problem. I get that black box with the blue circle continuously going.  I don't have the option to purchase the licensing or anything.  I tried logging off and back on and that did not work.  Very frustrating.

[jkinglet]

Any luck???? Having the same problem February 2022. Licensing link will not work in Premiere Pro. Logged off, back on...no luck. 

[R Neil Haugen]

There's an Adobe Stock forum, you might post over there also.

More users with direct Stock experience.

Neil

[jyunte9]

Yeah, for me, it just started working. It was working for me when I used it
last week and I haven't had an update since then.

[default0n05uqslim56]

having same issue and it's 2023 ... you wrote this in 2021 ... guess they didn't fix the glitch. i can't buy a preview and will need to replace. sucks.

[BattleOneMedia]

Same Same, this is maddening