loading 240 aaf.prm crashing adobe

[eSouther]

Premiere won't open crashes while having Loading (240) Aaf.prm. I tried to uninstall and reinstall and also clear caches and app preferences with ctl. This is critical I be able to work with the software.

[Kevin-Monahan]

Hi @eSouther,
Thanks for the post and welcome to the forum. I’m Kevin from support, a moderator here. May we have more information? See the post, “How Do I Write A Bug Report? (https://adobe.ly/4fQjt05) to list the details that would be helpful for us to know in order to solve your problem. I hope the community will respond shortly. Sorry for the frustration.

Thanks,


Kevin

[eSouther]

• Issue - Adobe Premiere Pro will not open. It sticks on Loading (240) Aaf.prm for a moment then crashes.
  
• Adobe Premiere Pro version number: FAQ: How to find the exact version of Premiere Pro you're using?
• I have Version 25.1 (I used Adobe clean tool to delete all adobe premiere files and reinstalled!!!)
• Operating system - Windows or macOS, and which version of those operating systems?
• Windows 11 Pro
• System Info: CPU, GPU, RAM, HD:

  • 13th Gen Intel(R) Core(TM) i9-13900KS 3.20 GHz

  • GPU (Intel-based Macs and PCs) NVIDIA GeForce RTX 4090

  • GPU driver (PC): 560.94 TYPE: DCH

  • 128 GB (128 GB usable)

  • Hard Drive- Internal M.2 4TB SSD

[eSouther]

I still can't get your software to work, and I am teach it to over 60 student. I need to be able to work. Why is this taking so long to get some help?????????