We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
In premiere cc (v 12.0.0) a small panel keeps poping up. Any Ideas how to permanently remove it?
Thanks for you help with this!
MIght want to update to 2018.0.1.
I haven't seen this error before.
Do you have an external Logitech keyboard or mouse connected to your machine?
Yes, I have both Logitech keboard and mouse connected and also installed a software called "Logitech Options" in version 6.72
Strangely the panel that opens in Premiere CC is labeled "LogiOptions version 2.20.80"
It looks like Logitech installed a panel in Premiere Pro.
Can you try to uninstall the Logitech Options software ?
I have the same issue and it's really annoying.
I have the latest CC 2018 version installed. Can't uninstall the Logitech Options software because we need that to use the mouse.
I had an issue with the logitec mouse.
Reinstall the mouse software.
I uninstalled Logitech Options and then reinstalled it.
After that the LogiOptions panel has disappeared from Premiere CCs extentions.
I did this, and it went away for a while, but now it's back. I don't really want to re-install this software over and over again as I have a lot of custom re-assignments setup in it. Has anyone found a more directly related reason for this happening? Some kind of option or registry change that can get rid of it instead of the nuclear option?
Same problem. It went away for a while but I think after updating it and enabling some options in the application specific settings it has come back. I don't want to disable the Logitech Options as I am using the key mapping feature and its awesome. Please Adobe, can you weigh on why this is showing up and how we can get rid of it? It doesn't even seem to do anything, just a nuisance I always have to close.
Screenshot since I can't attach - Imgur: The magic of the Internet
Still happens in Premiere Pro 2020! I simply renamed the folder and it went away.
Thanks fgeierst! 🙂
Tried renaming the folder, but no change. I still get the pop-up. Tried re-installing the Logitech software as well. No change.
2 name changes did nothing, but moving the LogiOptionsAdobe folder into another folder did the trick. Don't know how this will affect things if I ever decide to map mouse buttons to anything in PP. 💦
got the same, closed Adobe Premiere Pro CC and Creative Cloud. Then opened Logitech options and Restored defaults. Opened Creative Cloud then Premiere Pro CC --> no more Panel
LogiOptions extension exists in the following path.
C:\Program Files\Common Files\Adobe\CEP\extensions\LogiOptionsAdobe
You can move the LogiOptionAdobe folder from this folder to another folder.
Then, the LogiOptions panel has disappeared from Adobe application in my case.
You need not uninstall.
I think this actually worked!!!
Thanks for the justice
Nice one, that worked a treat. Was becoming such a pain I had to search out a solution and yours worked just fine. 🙂
thank you very much you rock
NO LogiOptionAdobe for me in that folder 😐
It actually works!! Thanks
This has worked for me. Renamed the folder to LogiOptionAdobeDEAD just in case it needs to go back for some reason. Such a shame its buggy as I bet it could do some great stuff in Premiere.
This just started happening to me just today.
I used suginuma suggestion and it appeared to work.
However, I am also having an issue downloading a motion graphic from Adobe Stock. It appears that these are somehow connected. When I tried to redownload the graphic from the Essential graphics panel, the media never downloads and the LogiOptions panel is back, even after being removed from the directory.
Any help would be great.