Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Low level exception occured in Adobe Premiere (Player 10, 6, 60, 11)

New Here ,
Jun 10, 2021 Jun 10, 2021

Copy link to clipboard

Copied

Please, what does these numbers mean?

My video doesnt play anymore and Premiere crashes.

TOPICS
Crash, Editing, Error or problem, Performance

Views

450

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Jun 10, 2021 Jun 10, 2021
Could you post what version of Premiere Pro you are using? And what are the specs of the computer you are using as well. Maybe try switching to Software Only? File > Project Settings > General and select "Software Only" for Mercury Playback Engine GPU Acceleration.

Likes

Translate

Translate
Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

Copy link to clipboard

Copied

Could you post what version of Premiere Pro you are using? And what are the specs of the computer you are using as well.

 

Maybe try switching to Software Only? File > Project Settings > General and select "Software Only" for Mercury Playback Engine GPU Acceleration.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 10, 2021 Jun 10, 2021

Copy link to clipboard

Copied

Hey Marcus,

Legacy Title showed these issues, but that was a number of versions ago. Suggest you update Premiere Pro.

 

Thanks,
Kevin

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 10, 2021 Jun 10, 2021

Copy link to clipboard

Copied

Hello @Kevin-Monahan 

I am not using legacy title this time, but ultrakey in most of the clips.

I am at the last Premiere Pro version.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 10, 2021 Jun 10, 2021

Copy link to clipboard

Copied

Hello @gerikp !

It´s the last Premiere Pro version.

Im using a dell i7 intel, 7700hq, 32gb ram, video board geforce 1050ti.

 

I will try to switch to software only. Thanks.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 11, 2021 Jun 11, 2021

Copy link to clipboard

Copied

Let us know what happens.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 11, 2021 Jun 11, 2021

Copy link to clipboard

Copied

Hello @gerikp It worded, thank you very much! But the work flow got slower.

Is this problem can be solved in a new Premiere version?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 11, 2021 Jun 11, 2021

Copy link to clipboard

Copied

LATEST

Software only is slower, unfortunately. But using it gets you unstuck. You might need to dive deeper into the underlying issues. Perhaps it's your GPU or GPU drivers? Maybe try updating your GPU drivers? I'm not familiar with your specific GPU.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines