Lumetri Color Crash

[SebastianAlcantar]

Hi!

I'm having an issue occur in the latest version of Premiere Pro. Whenever I go and add the Lumetri Color and switch to the color workspace, Premiere crashes. First de preview tab goes black and almost immediately it crashes. I don't even get the Premiere crash window. The app just completely dies.

Are there any fixes? 

Thanks!
Sebastian

Computer Specs: 

OS: Microsoft Windows 11 Pro (10.0, Build 22621)
Processor: Intel(R) Core(TM) i7-10700F CPU @ 2.90GHz 8/16
RAM: 32 GB
Graphics card: NVIDIA GeForce RTX 3070 (8 GB)Overview
Hard Disk: TOSHIBA MK2002TSKB (1.8 TB/Fixed hard disk media)

[R Neil Haugen · Accepted solution]

Which GPU driver? And have you tried replacing that driver?

As Nvidia has had some real junky drivers over the last few months. So you may need to change or roll back the driver, and make sure you use only the Studio drivers, never the Game-ready drivers, which add all sorts of junk.

Neil

[SebastianAlcantar]

Indeed I was using the Game-Ready driver. I changed it to the Studio version, as you suggested, and today it run smoothly.

Thank you so much for the advice.

[Kevin-Monahan]

Try 517.40 and let us know if that works, Sebastian.

Kevin

[SebastianAlcantar]

I updated to the latest Studio version (528.49) and had no issues today. Do you think it will be better to roll back to the 517.40?

Thanks for the help!

[Kevin-Monahan]

Hey Sebastian,

Try the installed drivers you have and report back if you have more troubles. NVIDIA drivers may have stabilized, which is my hope. Thanks for letting us know!

Thanks,
Kevin

[santiagob17105696]

Hi!
I have the same issue since I updated to the new version of premiere pro.

I tried to came back to the previous version but is not working.

What can I do?

Thank you!

OS: Windows 10

Processor: AMD Ryzen 5 5600G with Radeon Graphics 3.90 ghz

RAM: 32 GB

[Kevin-Monahan]

Hi santiagob,

Sorry about that. Can you try updating the AMD GPU's drivers? That may help. Let us know.

Thanks,
Kevin

[santiagob17105696]

Hi Kevin! 
I already updated the drivers but nothing happened.

I also tried to reinstall... same result.

[Kevin-Monahan]

Sorry about that. You may have a special situation which requires one-on-one assistance.

If you wouldn't mind, please contact assisted support directly to help you find a solution to this problem. The chat pod is in the lower-right corner of the screen there. Ask for the “video queue” to reach our digital video specialists. I hope they can help you.

Let us know what they say so that the community can stay informed and help others having trouble with the same situation.

Thanks,
Kevin

[Geoff Bartlett]

I have a similar problem on MacOS, with PP often crashing when entering Color workspace. It's also started crashing at other times but Color seems to cause it more often. Once I restart, I can enter the color workspace and keep working.

The symptoms are similar.

My config:

PP 23.5.0 (build 56)

MacOS 13.4.1(c)

 Model Name: MacBook Pro

  Model Identifier: MacBookPro18,4

  Model Number: Z15H000UBX/A

  Chip: Apple M1 Max

  Total Number of Cores: 10 (8 performance and 2 efficiency)

  Memory: 64 GB

Chipset Model: Apple M1 Max

  Type: GPU

  Bus: Built-In

  Total Number of Cores: 24

  Vendor: Apple (0x106b)

  Metal Support: Metal 3

  Displays:

BenQ SW2700:

  Resolution: 2560 x 1440 (QHD/WQHD - Wide Quad High Definition)

  UI Looks like: 2560 x 1440 @ 60.00Hz

  Main Display: Yes

  Mirror: Off

  Online: Yes

  Rotation: Supported

Colour LCD:

  Display Type: Built-in Liquid Retina XDR Display

  Resolution: 3024 x 1964 Retina

  Mirror: Off

  Online: Yes

  Automatically Adjust Brightness: Yes

  Connection Type: Internal