I'm working on a large television show, with several dozen thousand files - so when things go offline, it's a huge pain. I recently tried to migrate to the new update of Premiere Pro, which is natively compatible on M1 Macs (which I've been working on the entire time, using the Intel version of the software). I checked with my co-worker before migrating, and they said that the new software version is working great. They are working on a Mac Pro with Intel based chips.
However, whenever I open the M1 version of Premiere, it gives me an error message that the "files use unsupported file type CFHD". After some cyber sleuthing, I figured out that the error message was indicating that the GoPro Cineform codec (which all 28,000 files have been transcoded into for proxies) doesn't work with the software. The crazy thing is, they were natively generated from Premiere, and work completely fine in the Intel version of the software (which I can launch through the Creative Cloud).
Changing the codec isn't an option, as we're fairly far into the project at this point. I tried manually installling the codec by downloading some software from GoPro, and it didn't seem to fix anything. I quit and restarted, and uninstalled and reinstalled, and I'm completely at a loss. I'm certain it's just that the codec hasn't been added into the M1 version of the software yet. Any thoughts?
Got in touch with a support person that pointed me to this article: apparently the CFHD codec compatibility issue is a known problem that will likely be mitigated in future versions.
Posting this here for anyone else having the same issue.
I was able to fix the issue by installing an older version of premiere. Not only did my footage not load but none of my RedGiant plugins worked. They all had "offline" next to them. The older version is slower but at least everything works the way its supposed to.
Has anyone found a comprable proxy file for the M1 Macs that are as fast as the GoPro Cineform?
ProRes 422 Proxy, perhaps?
I admittedly don't have an M1 Mac myself, but I tend to lean towards ProRes whenever Mac workflows are involved. It may just be superstition at this point, and may not have any tangible difference though, just my line of thinking.
I'm having the same issue since upgrading. I just figured out that you can "open intel" using the *** button next to the Open button in the Creative Cloud interface. Seems to relink the footage and work. Haven't done much with it (and it's obviously not as easy as double clicking the file), but wanted to pass it on.
Thanks, hopefully that will solve the OP's problem.
One heads up. This method of opening the Intel version through Creative Cloud has been working fine. However, when exporting I have found that I need to do one at a time from Premiere. When batch exporting to Media Encoder the errors come back. Going forward, I will avoid Cineform it's just a couple projects that I had done a media manager version in Cineform that require this special work flow.
Thank you so much. This solution worked for me!
Same problem. This is annoying. Adobe claims M1 native silicon support, but didn't update the codecs.
We're also running a show with most of the VFX and Colorist files in Cineform.
This means we cannot use the latest generation of macs. Running under Rosetta 2 is comparable to running an older machine.
Adobe should have at least predicted this and wrote the code to auto convert media to a working format instead of tossing out a "general importer error." That's the laziest thing I've ever seen.
FYI, Resolve imported all of our project assets and still runs Apple silicon native.
Working solution as of May, 2022 directly from Adobe support: Please open the application folder > There you will see the Premiere Pro folder. Open that folder and then inside that you will see Premiere Pro (application) > Right click on Premiere Pro > Get info > Select Rosetta mode there and then relaunch your application.
Thank you !