Mavic Drone Premiere Issue

Community Beginner ,
Aug 19, 2021 Aug 19, 2021

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Been using the same drone (Mavic Air 2), on the same computer, same version of premiere, same drives for years. Now all of a sudden when I export, the first image of my drone footage freezes. Any previous exports (not in Premiere) that has drone footage baked into the edit freezes as well. The rest of my footage plays back fine. This is not a RAM issue, nor are my drives fast enough. And its not a "use proxies" issue. One day it worked and now it doesn't. This is very frustrating. 

 

Only solution I've found is to encode the footage as prores. What gives? 

TOPICS
Error or problem, Export, Freeze or hang, Performance

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Adobe Employee ,
Aug 20, 2021 Aug 20, 2021

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Hi ianm82423155,

 

We're sorry to hear about this. Let us know the version of Premiere Pro that you are using & the export settings (format/codec) with which the first frame is freezing. 

 

Thanks,

Sumeet

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Adobe Community Professional ,
Aug 20, 2021 Aug 20, 2021

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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