mc_dec_hevc.dll module fault

[Farhad30410112mcn5]

Hi,
While working in Premiere or during the import of media files, the program crashes.
In the Event Viewer, I find the following error log:

Faulting application name: Adobe Premiere Pro.exe, version: 25.2.1.2, time stamp: 0x67eec368
Faulting module name: mc_dec_hevc.dll, version: 13.2.0.18471, time stamp: 0x674db43b
Exception code: 0xc0000005
Fault offset: 0x0000000000548341
Faulting process id: 0x2920
Faulting application start time: 0x1DBAE73A53098FE
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro 2025\Adobe Premiere Pro.exe
Faulting module path: C:\Users\Public\Documents\AdobeInstalledCodecsTier2\4.0\mc_dec_hevc.dll
Report Id: 49b3e890-def3-4495-b0b8-d6f848a56bf9
Faulting package full name:
Faulting package-relative application ID:

I have already reinstalled both Premiere and my graphics card drivers.

[Dani_V.]

Hi @Farhad30410112mcn5,

Sorry you've been experiencing issues. We need a few more details to try to help with the issue. Please see, How do I write a bug report?

What kind of media files are you importing and working with? Are you getting a Crash Report dialogue box? If so, have you sent this report with your email included?

Hope we can help you soon and sorry for the frustration.
Dani