Media Cache Directory not found

[68552571]

Whenever I open Premiere Pro 2020, a window saying "The Media Cache directory was not found or is not writeable." At first I ignored it but when I tried to import media the media would not import into the window. I tried doing the same thing on antoher laptop and it worked. I've tried everything. Please help.

[R Neil Haugen]

You have an OS permissions issue to resolve on the drive where you have the media cache/cache database files set to be stored. So ... in your Edit/Preferences/Media Cache tab, check where those are set to go. Then either use the OS controls to set permissions for those folders, or select to go to a different location.

Neil

[default2vsn1gf18a1k]

I have tried to utilize this method however, I am still confused and cannot import mp4 files at all. 

[Simon266304977qe6]

did you ever figure this out?