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Media Cache Directory not found

New Here ,
Jan 19, 2020 Jan 19, 2020

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Whenever I open Premiere Pro 2020, a window saying "The Media Cache directory was not found or is not writeable." At first I ignored it but when I tried to import media the media would not import into the window. I tried doing the same thing on antoher laptop and it worked. I've tried everything. Please help.

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CC FAQ, Libraries

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Adobe Community Professional ,
Jan 19, 2020 Jan 19, 2020

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You have an OS permissions issue to resolve on the drive where you have the media cache/cache database files set to be stored. So ... in your Edit/Preferences/Media Cache tab, check where those are set to go. Then either use the OS controls to set permissions for those folders, or select to go to a different location.

 

Neil

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New Here ,
Nov 04, 2021 Nov 04, 2021

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I have tried to utilize this method however, I am still confused and cannot import mp4 files at all. 

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