Media Encoder Crashing my Mac whilst creating proxies

Community Beginner ,
Jul 13, 2022 Jul 13, 2022

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I am currently in the process of creating proxies for a doco using Premiere's create proxies workflow and once in media encoder it will get about 30 or so clips in before it compeltely crashes my entire computer.

Step by Step: 
- I import MXF footage from FX6
- Select all the footage in Card 1 and 'create proxies' 
- I choose Quicktime ProRes (high bitrate) and begin proxy process
- It opens up Media encoder and begins creating proxies without issue and will randomly drop out no matter which proxy settings I choose

I have used this workflow multiple times for other cameras and never had an issue. Does anyone know if this is an update issue? an MXF issue? Or my computer? How do I fix this? 

Specs: 
iMac Pro (2017)
Processor: 3.2 GHz 8-Core INtel Xeon W
Memory: 32 GB 2666 MHz DDR4
Graphics Radeon Pro Vega 56 8 GG

Media Encoder v22.5
Premiere Pro v22.5

TOPICS
Crash , Editing , Error or problem , Export

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Adobe Employee ,
Jul 13, 2022 Jul 13, 2022

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Hey matiasb75700424,

 

Sorry about the issue. Do you also get this issue while creating h.264 proxies? Do you also see this issue while creating proxies for other media types? Can you share your source file properties (Project Panel > Right-click on media > Properties)? Let us know. We're here to help.

 

Regards,

Ishan

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Community Beginner ,
Jul 13, 2022 Jul 13, 2022

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Hi Ishan, 

I recently completed another project using the exact same workflow using C300 mk2 footage and had absolutely no issues. The only things that has changed this time is that I have updated both Premiere and Media Encoder, and the different camera / file types. 

It's very strange because if I do small batches of about 10 clips at a time, it's absolutely fine, it's when I set off an entire card or 20+ clips to media encoder that it without fail will crash my computer at some point during the queue.

I have also tested the clips that it crashes on to see if there are specific clips crashing it, but it seems like they're fine also. When I set them to proxy in small batches they proxy completely fine. 

I haven't had a chance to test if it also happens with h.264 proxies yet as i'd need to set off a large batch and wait a while to see if it happens and I'm trying to get through the ProRes proxies atm. The small batches is only a temporary fix however as I've got about 82 hours of footage to get through! 

I've tried creating the proxies in other programs and attaching them but because they're not 16x9 aspect ratio when I create 1920x1080 proxies they don't match. 

Attached below is the properties panel of one of the clips, all clips are all the same.

Screen Shot 2022-07-14 at 8.04.11 am.png
And just for reference when I create the proxies in another program and bring them in here's what they look like because they don't match the aspect ratio:

Screen Shot 2022-07-12 at 3.04.07 pm.pngScreen Shot 2022-07-12 at 3.04.16 pm.png

Thanks for helping out, let me know if you have any other questions Ishan.


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Community Beginner ,
Jul 13, 2022 Jul 13, 2022

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I should also mention that I thought this might be a problem with 'productions' so I tried it in a normal Premiere project outside of the production and still had the exact same problem.

I have also cleared my media cache on both programs just incase, but also no luck. 

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Adobe Employee ,
Jul 28, 2022 Jul 28, 2022

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Thanks for sharing the info. For testing purposes, could you roll back to 22.4 and let us know if you still see the issue? Here's how: https://helpx.adobe.com/in/download-install/using/install-previous-version.html

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Adobe Community Professional ,
Jul 13, 2022 Jul 13, 2022

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Am I correct that you upload the card contents to a local computer drive, and are accessing the file on disc from there?

 

Neil

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Community Beginner ,
Jul 13, 2022 Jul 13, 2022

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Hi Neil, 

The footage is located on a Lacie Rugged 5tb USB-C drive, which is the main drive I am editing off as well. 

So I have moved all of the content from the cards onto the drive, set it out like this: 
Day01 > Card01 > A001
DAy02 > Card02 > A002 etc.

I then create the proxies within the card folders using the following settings: 

Screen Shot 2022-07-14 at 7.52.55 am.png

 Let me know if you have any other questions. Thanks Neil



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