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Media Encoder Won't Open - Frozen on loading screen

New Here ,
Aug 18, 2021 Aug 18, 2021

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Hi! 

Ever since updating to 15.0 and now 15.4 my Media Encoder is freezing on plug ins on the loading screen. I keep deleting plug ins but it finds something new to get stuck on. Screenshot attached. I have tried clearing Caches etc and nothing works. Media encoder 2019 is working!Screen Shot 2021-08-19 at 10.11.14 am.png

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Adobe Employee ,
Aug 19, 2021 Aug 19, 2021

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Hi tianak20811541!

Sorry about that. Navigate to the default plugin location and move all the plugins from the MediaCore folder to a folder on the desktop and then check if the app is launching properly.

Default plugin location:
Windows: C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore
macOS: /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore

 

Let us know if that helps.

Kartika

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