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Mercury Playback Engine GPU Acceleration issue

Community Beginner ,
May 22, 2024 May 22, 2024

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Hi I am getting really frustrated using the 2023 version on my MacBook 2014 model, the screen is green with the metal GPU selected but works looks ok when I have mercury playback engine software only option selected... The problem is that it takes forever rendering am trying to get the 2022 version but can not seem to find it, any ideas on how to go about this issue?

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correct answers 1 Correct answer

Community Expert , May 22, 2024 May 22, 2024

Alas 2022 is no longer available.

Your macbook is very old.

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correct answers 1 Pinned Reply

Adobe Employee , May 22, 2024 May 22, 2024

Hi @George37572807pvtg,

I got your message. You're no longer meeting the GPU system requirements, as Apple no longer supports the NVIDIA GPU for macOS. That's why software only mode is working for you. Sorry about that.

 

Thanks,
Kevin

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Community Expert ,
May 22, 2024 May 22, 2024

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Alas 2022 is no longer available.

Your macbook is very old.

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Community Beginner ,
May 23, 2024 May 23, 2024

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lol Ann... could have been a little nicer, but thanks hitting it right on the head.

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Adobe Employee ,
May 22, 2024 May 22, 2024

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Hi @George37572807pvtg,

I got your message. You're no longer meeting the GPU system requirements, as Apple no longer supports the NVIDIA GPU for macOS. That's why software only mode is working for you. Sorry about that.

 

Thanks,
Kevin

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Community Beginner ,
May 23, 2024 May 23, 2024

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Thanks Kevin for this, need to start planning for a new one.

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