Mercury Transmit refresh rate problem

New Here ,
Feb 15, 2022 Feb 15, 2022

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Can't remember when it started, but since last year the playback on mercury transmit is choppy and I can see the refresh rate horizontal lines. This happens both in Premiere Pro and After Effects but not in Resolve Studio (and I don't have a deck link, the connection is the same, an HDMI).  This is only happens in the second screen with mercury transmit (even if I switch them), the main screen is fine. 

 

I have two monitors one 4k and the other 2.6k. Both Benq. A Nvidia GTX980ti / RYZEN 7 3800x. 

 

I've updated Adobe, Reinstalled . Went from Windows 10 to 11.. Tried changing refresh rates on the screens. Updated nvidia drivers. Can't solve this... would appreciate help because  I can't really use my preview monitor like this.

 

 

TOPICS
Error or problem , Hardware or GPU , Performance

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Adobe Employee ,
Feb 19, 2022 Feb 19, 2022

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Hi charlievec,

 

We're sorry to hear about this. Have you tried enabling V-Sync & checked if it's working properly?

 

Thanks,

Sumeet

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New Here ,
Feb 19, 2022 Feb 19, 2022

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Yes.

V-sync is enabled for all applications in the Nvidia control panel.

No luck.

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Guide ,
Feb 19, 2022 Feb 19, 2022

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You have an new OS and old hardware. Did you update the GPU driver? 

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New Here ,
Feb 20, 2022 Feb 20, 2022

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It was indeed the V-sync. I had it on for everything and still nothing. But
I changed it specifically for Premiere.exe to On (instead default of 3D
settings with V-sync On). I suppose it may be an Nvidia control panel or
Windows bug. As for drivers I had updated them before.

Thank you so much!

My regards

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New Here ,
Feb 21, 2022 Feb 21, 2022

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Hello. I had the same problem on 2 different computers and finally solved it using your method . Thanks 

 

My system:  

1) i7-8700K/64Gb/3080Ti  4K-LG32'' + 4K-LG27''  Win 11 Pro

2) 3950x ryzen /64Gb/3090 4K-LG32'' + 4K-LG27''  Win 11 Pro

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