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Missing Clips

New Here ,
Jun 25, 2023 Jun 25, 2023

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Hi, I downloaded my HD clips, from the Adobe Stock  web site, into a media project folder. I built my timeline with multiple clips, edited and did a lot of work. Everything seemed to be working fine. When I closed the project and reopened it, half of my media clips were missing. I didn't anything to them or change the folder. They are in the same folder as I originally put them in. Why does this keep happening?

 

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Community Expert ,
Jun 25, 2023 Jun 25, 2023

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Are the clips located on an external drive that is not connected or doesn't have a fixed drive letter?

Please post screenshots or a video of the issue.

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New Here ,
Jun 26, 2023 Jun 26, 2023

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Hi, no not an external hard drive. The files are in aproject media folder in my documents folder, on my computer, in ICloud.
Last night, I replaced all the footage and worked a little bit and saved it. This morning, when I went to work again, all the files were missing again. I attached 3 screenshots of what happened. The third one, after locating the missing files, still has a bunch of missing files. 

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LEGEND ,
Jun 26, 2023 Jun 26, 2023

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Are those "on the cloud", rather than physically living on a local drive?

 

Or alternatively, are they in a folder that a backup/cloud service has routine access to? As those services frequently put little bits into the file headers saying they've checked and no need to re-backup or whatnot.

 

And those changes in the file header can cause Premiere to see that as now not the same file, as the file header is changed.

 

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New Here ,
Jun 26, 2023 Jun 26, 2023

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Hi Neil, can you tell me the best way to back up my Adobe projects and files?

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Community Expert ,
Jun 26, 2023 Jun 26, 2023

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I'm not Neil, but this is my backup procedure:

 

-My Media is stored on my internal Media drive, an external Archive drive, my internal Backup drive and an offsite external drive.

-Start a new project and set autosave to 5 minutes with the max number of saves. Set it to save to my internal Backup drive.

-Save it to my internal Media disk so that the autosave feature will start.

-Make a manual save to the Media drive and then to the Backup drive after every complicated edit or after a long edit.

-At the end of the day, save a copy to an external drive and take it offsite.

-After the project is completed, save it to two external drives, one to be kept onsite and one to be kept offsite.

 

Media storage may be expensive, but it is less expensive than media recovery.

 

See Schofield's Second Law of Computing:

https://www.zdnet.com/article/follow-schofields-three-laws-of-computing-and-avoid-disasters/

 

 

 

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LEGEND ,
Jun 26, 2023 Jun 26, 2023

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There's an option to save project files to the Adobe CC cloud, which is one way for those.

 

For the assets, that can take some checking and thinking. As the problem with say OneDrive, some of the others, is they're actually designed from people used to building a document backup system.

 

Where this sort of metadata issue simply isn't an issue.

 

And they've added the claim they work with video files also, but ... yea, they can backup the files. But might screw up working with those files in a video post app.

 

Some people get by somehow. Screwed me up royal when I tried that process.

 

Some files I simply backup every week or so. And some projects are on an Amazon S3 server in London, and my partner in South Africa and I in Oregon can both access and use things "live" from the system using LucidLink's incredible video file transport service.

 

Which does come with a charge, but also an amazing process.

 

Hopefully others will post additional comments.

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New Here ,
Jun 26, 2023 Jun 26, 2023

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All of my adobe movie  clips are on my iCloud Drive. When I go to back them up on a hard drive only half of them will transfer. The others have a stop circle on them.

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