Missing Marker Information (Adobe is NOT saving)!

Forum|Forum|7 years ago
July 2, 2018
4 replies
3926 views

I have lost marker information multiple times over the past two days including, description information and timecode input. I have been saving as I went, but that didn't work. I saved the project as 'Save As', overriding the previous (or same) project which worked for a day. But now it won't save any changes I make to my markers. And yes, I'm doing it in the source monitor and not the timeline. I have read other postings on here and cannot say any suggestions I've read, have been helpful. I can't afford to spend this much time logging/marking long interviews just to have the work disappear. If this can't be resolved, I will have to look at changing to another platform.

This topic has been closed for replies.

thinbrush

Participant

It's 2023 (May) and I'm still having the same problem. I lost all my markers in the source monitor. One way to save some markers is to export them as html, each clip, one by one. This way I can at least open them in a parallel browser. I look like an idiot in front of my Director 'cause I can't explain why this is happening many years after this bug has been addressed. (My hardware is intel 13900ks, on an asus rog maximus z790 hero, 128gb of ram, video nvidia rtx 4090, storage 3rd & 4th gen nvme - if this helps in any way).

Kevin-Monahan

Community Manager

david1080p,

Please file a bug here: Premiere Pro: Hot (1779 ideas) – Adobe video & audio apps

Very sorry for the inconvenience.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

M

margaritak12658320

Participating Frequently

its is now 2020, I have just lost a week's work because of the disappearing clip markers. Is there any solution to this?

thanks in advance!

U

Unused02

Participant

This happened to me all week this week. I would love to know how to fix it as well.

Jeff Bugbee

Community Expert

Preferences - Media

What options do you have checked?

Also, is the space where your media is stored write protected?

david1080pAuthor

Known Participant

I checked the preferences and the top four are checked. The space is not write protected (as far as I can tell). What's strange is that the clip markers and info were saving normally until now. I even checked to see if the auto save was full. I emptied it and tried saving again, but it won't save even though it says it is.

david1080pAuthor

Known Participant

david1080p wrote
Then changed the TC out on the last two clips (which it kept not saving) and I added a clip with description.

It just occurred to me that you may not be talking about "markers." That sounds more like setting in and out points and logging information? Screenshot?

I did the restart and went in and made a new marker with info and changed the TC on some existing markers. Saved it and reopened and SOME things saved while others did not. I don't understand the inconsistency with it. In the screen shot you'll notice the info missing from the second from the bottom chip. And when I change the TC numbers, they don't always save. Sometimes they do and sometimes not.