Missing the Object app.encoder [14.3.1, 15.0, 15.1, 15.2]

[NB_Wolpertinger]

Hello,

i wrote a Adobe Premiere extension and i have a big problem.

This object from ExtendScript "app.encoder" is null.
I have the Problem in the Following Version: 14.3.1, 15.0, 15.1 and 15.2.
At 15.4 and above the object ist fine and works.

What could be the problem?
Unfortunately, the customers who use the plug-in cannot simply update the Premiere version.

Is this a Premiere problem or am I doing something wrong?

My Setup: 
MacOS Monterey
Adobe CEP 9
Premiere Pro 14.3.1 to 15.2

[Bruce Bullis]

Bizarre; you're the first to report that. 

Is Media Encoder also installed on those systems?

Also, on line 10, you're using QE DOM; why? You can get the in and out points of sequences from the public DOM, as well...

[NB_Wolpertinger]

Yes the same Media Encoder version ist installed.

[Bruce Bullis]

We have no idea what could be causing that behavior, on the customer's systems.

As mentioned, no one else has reported the issue, and your own testing shows it's been fixed for many releases...

I think the best path forward is to address whatever issues they feel prevent them from using a current version of PPro.

[NB_Wolpertinger]

I try it with the latest 15.4.2 version and i have the same problem. 

This Screenshot is from MacMini (end 2014) with macOS Montery 12.0.1

Premiere and Media Encoder are up and running.

Do I see it right that the object "Global => app.encoder" should never be null?

[NB_Wolpertinger]

I have the problem now also with 14.3.1
The app.encoder object is simply null.

I would almost guess that it has to do with the latest macOS 12.0.1 version.

[NB_Wolpertinger]

I test it also on a MacBook Pro mid 2014 with macOS 11.6 (Big Sur) and Premiere Pro 15.4.1

on this configuration is the encoder object avalible. 

[NB_Wolpertinger]

on MacMini with 12.0.1 and Premiere Pro 22 the object is there. 

[Bruce Bullis]

We have no idea what would be causing this problem, in old versions, on only your system. 

Perhaps it's a quirk of the ExtendScript debugger; On a system where app.encoder shows as `null`, what happens if you attempt to use the app.encoder object? I.e., does this work?

var someInteger = app.encoder.ENCODE_IN_TO_OUT;

[NB_Wolpertinger]

[Bruce Bullis]

Thanks for confirming. 

[NB_Wolpertinger]

I can confirm this Error also on other Mac's. 

Same issuse on MacBook Pro 2016 with macOS 12.0.1 

[Justin Taylor-Hyper Brew]

A customer brought this to my attention. I tested and I'm experiencing the app.encoder is null on Mac 12 in Premiere Pro 15.4.1 and 15.4.3. Both PPRO and AME installed at the same versions, tested with fresh installs and with minimal workspace, no 3rd party extensions, with and without the VS Code debugger. Same on Intel Mac and M1 Mac.

Any update on getting an update for Mac PPRO 15 users? (appears to be fixed in PPRO 22)

[Bruce Bullis · Accepted solution]

I can reproduce the behavior. 

No further 15.x releases are scheduled or planned. 

[The only changes we would potentially integrate into 15.x builds would be to address serious security issues.]

[eli portell]

We are also having this issue. We are seeing it specifically in Mac 12 across PPro versions.

[eli portell]

Sorry, to clarify we are seeing it in PPro 14 and 15. Team is has not vetted 22 yet. 

[Dmitriy5FD0]

I have same problem on 22.2.0 (Build 128) Windows

app.encoder is undefined, is there any way to fix that?

[Dmitriy5FD0 · Accepted solution]

fixed by reinstalling Adobe CC