.mogrt Background Does Not Appear in Timeline

[philips22960481]

Hello!

I've had a motion graphic that I've been using for a while now with no issues. Within the last week, something happened and the background within the motion graphic doesn't seem to be working anymore. I've tried reinstalling PP, remaking the graphic in after effects and re-adding, and updating PP. Nothing seems to have worked. 

See attached photos for how it looks in PP and how it should look in AE.

TIA

Mod note: The thread was retitled to reflect the issue. Thanks.

[Joost van der Hoeven]

Can you please share your system info? Like OS and version, CPU, RAM, GPU vRAM, Pr version? Thanks.

FAQ: What information should I provide when asking a question on this forum?
https://community.adobe.com/t5/premiere-pro-discussions/faq-what-information-should-i-provide-when-a...

[philips22960481]

Yup!

OS - Windows 10

Version - 22H2

CPU - AMD Ryzen 7 5800X 8-Core Processor 3.80 GHz

Ram - 32GB ddr4

GPU - RTX 2070 8GB

PR version - Tried on v22 and v23

[Kevin-Monahan]

Thanks for including this vital info, Philip. Thanks also for trying the troubleshooting steps you mentioned too. This bug sounds frustrating.

In the future, you can use this template to provide us with information for your bug report. I filled it in for you: 

• Issue - The background within a motion graphics template is not working anymore.
• Adobe Premiere Pro version number:
  • You indicated you are using 23.0, but which version of v.22 are you using?
  • FAQ: How to find the exact version of Premiere Pro you're using?
• Operating system - Windows 10 22H2
• System Info: CPU, GPU, RAM, HD:

  • AMD Ryzen 7 5800X 8-Core Processor 3.80 GHz

  • RTX 2070 8GB

  • 32GB DDR4

  • Hard Drive Unknown (and, if external, how the drive is connected: USB 3, Thunderbolt, etc.).

• Footage: .mogrt, which the editor created.
• Workflow details: Using a simple motion graphics template created in After Effects.
• Steps to reproduce - 
  • Create a motion graphics template with a background in After Effects.
  • Import the .mogrt to Premiere Pro.
  • Drag .mogrt into the Timeline.
• Expected result - Background appears.
• Actual result -  Background does not appear.

Can you provide the .mogrt so that engineering can inspect the file? You can upload it to Creative Cloud, Dropbox, or Google Drive.

Thanks,
Kevin

[philips22960481]

Thank you! I will do that from now on, appreciate your patience. 🙂

Here's a link to the file: https://drive.google.com/file/d/1Yive501eXhDLJtkR3aN6DSuBV3-c6HRN/view?usp=share_link

[Kevin-Monahan]

Cool! Thanks for the link, as well. I hope @DaciaSaenz or @jstrawn might have a look. 

Cheers,
Kevin

[jstrawn]

The mogrt is not at the Google drive link shared above. It says:
Sorry, the file you have requested does not exist.
Make sure that you have the correct URL and the file exists.