monitor screen goes black when playing video in premiere pro cc 2021

New Here ,
May 14, 2021 May 14, 2021

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Hi,

My pc monitor screen goes black when playing video in premiere pro cc 2021. I have attached video.

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Crash , Editing , Error or problem , Hardware or GPU , Performance

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Adobe Employee ,
Jun 09, 2021 Jun 09, 2021

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Hi Akash!

Sorry for the delay in response. Can you share your system details (OS, CPU, RAM, GPU)? Does it happen while working on a specific project? 

 

Let us know.

Thanks

Kartika

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Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

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If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

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New Here ,
Apr 02, 2022 Apr 02, 2022

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This is exactly what is happening to me this morning, did you ever figure out the cause?

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Adobe Employee ,
Apr 04, 2022 Apr 04, 2022

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Hi, tanyaw,

Sorry about that. Can you give us full details of your computer and the media you are using? Check Help > System Compatibility Report to see if anything glaring is wrong with your computer, especially the GPU. Let us know more info so we can help.

 

Thanks,
Kevin

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