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Hi Guys,
I wanted to install the rest of the motion graphics into PP from a pack that I have already installed a part of a while ago and it worked perfectly then. Now when I try to install more of that pack into PP the message below pops up even when I try reinstalling the part that is already installed into PP. Basically, I installed half of a motion graphics pack and then installed the other half later and this came up:
I have AE and PP installed both at the latest versions
I reinstalled both and installed the second most recent update from PP to see if it would work from there
I confirmed the permissions for the Windows temp directory
I'm on Windows 10
Thanks
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Please post AE and Pr version and build (see about...)
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I'm on Premiere Pro 15.2 and After Effects 18.2. I think at the time of installing the first half I was on 15.1 but I could be wrong. I don't know what mean by build if you mean Windows 10 I said that at the end of my post.
Thanks for the reply
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I don't know what mean by build
By @luv_blu
Ann said:
and build (see about...)
Click Help > About from the menu and it will tell you the version and build number.
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Version 15.2.0 and Build 35 for Pr and Version 18.2.0 and Build 37 for Ae
Thanks
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Might need to open the pack in Ae and resave.