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MP3 Audio file contains no sound after import

New Here ,
Oct 04, 2019 Oct 04, 2019

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Hello! I have two rather large MP3 audio files that I tried to import into a project. One imports just fine. The other is completely empty. There is no waveform, no sound, nothing. Both files are about an hour long and about 85MB in size. They were recorded on the same device on the same day. How can I troubleshoot this? Screen shot below. 

 

Dale R.

 

Screen Shot 2019-10-04 at 3.47.51 PM.png

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Audio , Error or problem , Import

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Community Expert ,
Oct 04, 2019 Oct 04, 2019

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The mp3 files play as expected outside of Premiere Pro, correct?

 

I would try converting the file to AIF or WAV and then importing that.  Of course, 44.1 kHz Stereo 16-bit without comrpession will come in at about 10MB per minute. 

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New Here ,
Oct 04, 2019 Oct 04, 2019

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Yes, both files play correctly outside of Premiere Pro. I guess I'll need to get some other tool that can convert to AIF or WAV. Normally, I'd use Premiere Pro for that, but that's not an option! 🙂

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Community Expert ,
Oct 04, 2019 Oct 04, 2019

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" I guess I'll need to get some other tool that can convert to AIF or WAV"

Use  Adobe Audition if you have the CC All Apps plan.  If not, Audacity will convert to wav.

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Community Expert ,
Oct 05, 2019 Oct 05, 2019

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When importing audio always wait until it is completly conformed (blue bar bottom right) before doing anything!!!!

 

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Community Beginner ,
Feb 09, 2023 Feb 09, 2023

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This peak file generator seems to be the root of the issue.  However, I swear premiere used to continue generating peak files in the background while clicking around and opening other files, timelines, etc.  This feels like a really debilitating bug that needs to be addressed ASAP!   I have encountered this bug 3 times this week (three separate projects, three separate .mp3 files downloaded from ArtList

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Community Beginner ,
Feb 09, 2023 Feb 09, 2023

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It seems that "offlining" and simply reconnecting the original file does not fix this. Even after deleting all Caches + Preview files. The quickest workaround I found, as stated above, is re-conforming or redownloading a .wav version and reconnecting to the .wav.   Further, I also disabled "automatically generate waveforms", though I'm not sure that setting affected the outcome.

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Community Expert ,
Feb 09, 2023 Feb 09, 2023

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quote

...I have encountered this bug 3 times this week (three separate projects, three separate .mp3 files downloaded from ArtList


By @Bird-Party

 

The best way to avoid it to 100% is to use any audio app, such as Adobe Audition, and convert the .mp3 to .wav @16-bit/48Khz and use that file as source. Using .mp3 files has always been glitchy, thus the recommendation to convert them to .wav and use those files instead.

 

Yes, it may be a pain, but it always works. 🙂

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New Here ,
May 11, 2023 May 11, 2023

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LATEST

@Ann BensYou are awesome! I just had this and your comment saved me from rushing around as I was. Thank you.

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Community Expert ,
Oct 07, 2019 Oct 07, 2019

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why not use adobe media encoder?  Comes with PremiereCC.   And if you're editing this audio with video, I'd suggest you resample to 48k which is the video standard.  May be having a senior moment, but seems to me I've seen problems working with 44.1k audio which didn't appear til I exported a sequence.  

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Community Expert ,
Oct 07, 2019 Oct 07, 2019

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While it’s worth giving AME a try, there is a good chance that whatever is preventing Premier Pro from playing the audio as expended may also prevent the other Adobe applications from playing it as well.

 

 Although, I have converted video in After Effects for Premiere Pro in the past. 

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New Here ,
Feb 27, 2023 Feb 27, 2023

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This is really bad. I have a 1.5 hour video that in 30s just stopped reading a perfectly fine mp3 file. It plays fine in any other player, just wont load in premier. You can't convert it because it somehow throws off the timing and when you relink a new convered wav version the time is off and the clip doesn't match. 

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Community Expert ,
Feb 27, 2023 Feb 27, 2023

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You can't convert it because it somehow throws off the timing and when you relink a new convered wav version the time is off and the clip doesn't match. 


By @John268618950mpj

 

How did you convert it?

I've done the conversion in Audition, imported the wav, right clicked on the mp3 on the timeline, and chose Replace with clip from bin.

The timing didn't change.

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Community Expert ,
Feb 27, 2023 Feb 27, 2023

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@John268618950mpj 

 

When converting the mp3 to AIF or WAV, make sure to maintain the sample rate, bit rate and channel type.  The resulting AIF or WAV should sync with the original MP3; however, if it does not that is an issue with having used MP3 in the first place.  Restoring sync may require manually adding edits to the AIF or WAV once imported and overwritten with the corresponding picture, usually adding an edit every so often (may be often as very minute or as often as often as it's needed) and then slipping the segements in the Timeline.  It requires patience for sure.  Know that syncing audio with picture works best with mezzanine formats at standard frame rates (ProRes or DNx at 23.976, 24, 25, 29.97) and mezzanine audio formats at standard sample rates (linear PCM at 48kHz, 32kHz).


 

 

 

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New Here ,
Feb 27, 2023 Feb 27, 2023

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I actually didn't check the mp3 file for sample rate, but the really weird part is that when I exported wav via audition the file played the same in VLC, when I exported wav from media encoder it played nothing. just like premier pro. Lastely I went to our main server and transfered a new copy to the desktop and it worked perfectly even in mp3 format. This is a weird bug. 

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Community Expert ,
Feb 27, 2023 Feb 27, 2023

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I went to our main server and transfered a new copy to the desktop and it worked perfectly even in mp3 format. This is a weird bug. 


By @John268618950mpj

 

...or the mp3 originally in the project was corrupted.

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New Here ,
Feb 27, 2023 Feb 27, 2023

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Why would it play and convert in audition but not in encoder?

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Community Expert ,
Feb 27, 2023 Feb 27, 2023

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Like Premiere Pro, AME might not always like mp3 files.

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New Here ,
Feb 27, 2023 Feb 27, 2023

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It's werid because I built this whole project for the client using this file. Then today it stopped working. Could be corrupt I guess, but I prefer blaiming premier cause it's always been quarky this way. 

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Community Expert ,
Feb 27, 2023 Feb 27, 2023

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For others that might have this issue, it's worth taking a moment that the solution that you found was to download the source MP3 file again.


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Community Beginner ,
Feb 28, 2023 Feb 28, 2023

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this method did not work to fix my "Blank" .mp3 issue.

The only way I was able to fix it was by replacing it with a .wav version of the .mp3.

(luckily I was able to download a .wav version, I did not try to convert in AME or AU)

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