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MP4 dont have an audio attached

New Here ,
Oct 30, 2023 Oct 30, 2023

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Whenever i upload a file into the project it doesnt add the audio. It's an mp4 and I checked if there was sound before i uploaded it to premiere pro

.NoAudio.png

 

I've tried to clear the cache but that didn't work.
Any ideas?

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Adobe Employee ,
Oct 30, 2023 Oct 30, 2023

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Hi @Mick279948399q64,

Here you go. This should solve your issue: https://community.adobe.com/t5/premiere-pro-discussions/can-t-drag-video-into-timeline-premiere-cc/m...

It's called Source Patching. Let us know if it works for you.

Thanks,
Kevin

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New Here ,
Oct 30, 2023 Oct 30, 2023

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No, my mp4 files dont have any audio when they are imported into premiere pro. As in, they dont show any audio icon either.

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Adobe Employee ,
Oct 30, 2023 Oct 30, 2023

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Hi @Mick279948399q64,

Got it. You're having trouble importing the footage, not editing it to the Timeline. Thanks for the correction. Which camera shot this footage? Let me know. That would be helpful info. A screenshot of the clip properties might help. Right-click > Properties. Do you have info on your CPU, GPU, RAM? Sequence Settings? I hope to help you with more info.

 

Thanks,
Kevin

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New Here ,
Oct 31, 2023 Oct 31, 2023

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Its a screenrecording.

Mick279948399q64_0-1698746575143.png

CPU: ADM Ryzen 7 5800 8-Core Processor
GPU: NVIDIA GeForce RTX 3060 Ti
RAM: 16GB

Mick279948399q64_1-1698746814717.png

 

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Community Expert ,
Oct 31, 2023 Oct 31, 2023

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Could you open the file using the MediaInfo program and post a screenshot of the results in Tree view.

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Community Expert ,
Oct 31, 2023 Oct 31, 2023

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Most likely, the file uses an audio codec Premiere does not understand.

Convert with Handbrake or Shutter encoder before importing (not uploading) into Premiere.

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New Here ,
Oct 31, 2023 Oct 31, 2023

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Not sure what these programs are

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