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3

Mute toggles on for no reason

New Here ,
Nov 12, 2017 Nov 12, 2017

Sooooo, I ABSOLUTELY hate the new Premiere Pro update.  Its the worst I have ever used, and I am astounded that they have got it this WRONG.  So upsetting.

But I have a technical issue that I wonder if anyone else is having.  For no apparent reason the Mute button on one of my tracks keeps turning on when I am playing back video.  It keeps happening at random times.  Does anyone know why?

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correct answers 2 Correct answers

Adobe Employee , May 13, 2022 May 13, 2022

Matt from Adobe here.  I looked at this and am not seeing anything out of the ordinary with recent build of Premiere.  It appears to be working as it should.  

 

Premiere has many elements of a Digital Audio Workstation built into it.  The track automation system is one of those (it has also been there for well over a decade also, so this isn’t new).  WIth these types of automation systems, they were meant to replicate working on analog audio hardware, when an audio engineer could reach out and

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Adobe Employee , Jun 13, 2024 Jun 13, 2024

Hi all,

 

I have recently discovered that a Premiere Pro Extension named "Premiere Studio", with its Control Surface plugin, can cause audio tracks to automatically be set to "Touch" mode when opening a project/sequence.

 

When in "Touch" mode, any interaction with an audio track control will be recorded as automation keyframe data at the track level.

 

We are contacting the developer to address the issue, but until a resolution is reached, we recommend removing the control surface plug-in from

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LEGEND ,
Nov 13, 2017 Nov 13, 2017

You're the first I've seen report this (presumably using 2018?).

Try Step 2a, d and e, one at a time.  Report back.

Unofficial Premiere Pro Troubleshooting Guide

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New Here ,
Nov 13, 2017 Nov 13, 2017

i just moved the audio down a track as a workaround, but the M still comes on for track 1 for no apparent reason.  I restarted but that didnt help.

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Community Expert ,
Nov 13, 2017 Nov 13, 2017

If Premiere is acting weird try trashing Preferences.

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New Here ,
Nov 14, 2017 Nov 14, 2017

I am having the same issues in cc 18.  I can mute all the tracks, lock them and then when I go to play back it un mutes track 3 every time.  Really annoying.  

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Community Beginner ,
Jan 07, 2018 Jan 07, 2018

Mute turns on at random times.  No rhyme or reason.  Every track in the song that I am working on will be muted.  I have other problems that I don't understand as well.  Twenty five of the songs that I was working on were all moved in to an active song file.  Original files were stripped. Then renamed as conformed files.  No rhyme or reason there, either.  I am using CC.

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Explorer ,
Jun 05, 2018 Jun 05, 2018

Check to see that you don't have (or didn't have) the automation mode in the Audio Track Mixer set to Write. If you did, you may have inadvertently written mute keyframes to the track.

Expand the audio track so you can see the "Show Keyframes" control. Toggle the Track Keyframes > Mute on to be visible, then delete any keyframes you don't want. The rubber band will be low for Mute Off and high for Mute On.

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New Here ,
Dec 05, 2018 Dec 05, 2018

Dumb me - I was having this same problem and this was it. Thanks!

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New Here ,
Dec 17, 2020 Dec 17, 2020

The issue still there , someone help me pls. Otherwise will destroy everyone soon

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Engaged ,
Jul 06, 2022 Jul 06, 2022

thanks so much for this. 4 years later it just resulted in me leaving a few hairs in my ever decreasing hairline thanks to adobe bugs, but now this is not one of them

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Community Beginner ,
Jul 28, 2022 Jul 28, 2022

Life saver, Thank you!

Who would use this????  Why it's so obscure after you use it???

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New Here ,
Aug 05, 2023 Aug 05, 2023

This is a better answer than what Matt from Adobe gave. Thanks.

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New Here ,
Dec 31, 2023 Dec 31, 2023

I ended up with a similar problem.  I had where "mute" would automate, but not show up in the "Show Keyframes" list, so I could never fix it.  I ended up just deleting the track and shifting my audio down.  Good enough fix.  *HERE'S A TIP TO WATCH OUT FOR*  Why I think this happened to me in the first place is I think I advanced the "automation mode" in the audio mixer with my scroll wheel on my mouse by accident, so I had NO clue what was going on.  This thread helped save the day!

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Enthusiast ,
Dec 31, 2023 Dec 31, 2023

That makes sense to me. I find I have to be very careful with my scroll wheel when adjusting Media Encoder settinsg as well. Andything with a slider just whipping by it (with the scroll wheel) can cause me huge headaches. Perhaps a setting could be created to optionally remove scrollwheel adjustments on parameters?

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Adobe Employee ,
Jan 02, 2024 Jan 02, 2024

I had a feature to turn off the scroll wheel for the automation dropdown that shipped in the last couple of months (not sure of exactly when, but it was fairly recent) so you don't have to worry about this turning on the automation accidentally anymore.

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Community Beginner ,
Nov 13, 2018 Nov 13, 2018

I ran into this similar issue a few times and it looks like the problem happens when I hit mute during playback. This somehow will then trigger the track to mute by itself everytime I hit play after. The way to fix this is to let it play (while still muted) and then unmute it as its playing. Could be a hidden preference setting or a bug that causes this to happen automatically?

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Community Expert ,
Nov 13, 2018 Nov 13, 2018
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New Here ,
May 22, 2021 May 22, 2021

I have the same issue. 2021. WTH.

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Explorer ,
Jun 25, 2021 Jun 25, 2021

I have the same issue. Happening over and over and over. Very frustrating. For the industry "standard" I am getting pretty tired of Adobes quality 😞

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New Here ,
Jul 31, 2022 Jul 31, 2022

I have the same issue, using the 2022 build.

 

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Explorer ,
Sep 20, 2023 Sep 20, 2023

Having the same issue. 2023 smh

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LEGEND ,
Sep 20, 2023 Sep 20, 2023

And if you have the Track Mixer panel open, while scrubbing down the timeline ... when this happens, does the level control for that track move?

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Explorer ,
Sep 20, 2023 Sep 20, 2023
Yup , it sure does!

Hamid Floyd
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LEGEND ,
Sep 20, 2023 Sep 20, 2023

Then at some point, the Track Mixer thought you went into Write mode, probably. So you need to make sure that track control mode is reset. And remove the keyframes of it. They do have some in the Help on Track Mixer modes and resetting.

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New Here ,
Jul 27, 2021 Jul 27, 2021

The Audio Track Mixer Read/Latch/Touch/Write behaviors don't appear to be working properly. The solution is as follows:

  1. Right-click on the header of the audio track that's muted.
  2. Select "Customize..."
  3. Click the "Reset Layout" button.
  4. Click the "Show Keyframes" button that's now available when you expand the track header.
  5. Within the "Track Keyframes" dropdown menu that appears, select "Mute."
  6. Manipulate the track keyframes into the "Mute: Off" position.
  7. Try not to punch a hole through your monitor.
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