Mute toggles on for no reason

[alexk50637348]

Sooooo, I ABSOLUTELY hate the new Premiere Pro update.  Its the worst I have ever used, and I am astounded that they have got it this WRONG.  So upsetting.

But I have a technical issue that I wonder if anyone else is having.  For no apparent reason the Mute button on one of my tracks keeps turning on when I am playing back video.  It keeps happening at random times.  Does anyone know why?

[Jim_Simon]

You're the first I've seen report this (presumably using 2018?).

Try Step 2a, d and e, one at a time.  Report back.

Unofficial Premiere Pro Troubleshooting Guide

[alexk50637348]

i just moved the audio down a track as a workaround, but the M still comes on for track 1 for no apparent reason.  I restarted but that didnt help.

[Ann Bens]

If Premiere is acting weird try trashing Preferences.

[jenniferw77276905]

I am having the same issues in cc 18.  I can mute all the tracks, lock them and then when I go to play back it un mutes track 3 every time.  Really annoying.  

[jimh41389033]

Mute turns on at random times.  No rhyme or reason.  Every track in the song that I am working on will be muted.  I have other problems that I don't understand as well.  Twenty five of the songs that I was working on were all moved in to an active song file.  Original files were stripped. Then renamed as conformed files.  No rhyme or reason there, either.  I am using CC.

[ChrisRakoczy]

Check to see that you don't have (or didn't have) the automation mode in the Audio Track Mixer set to Write. If you did, you may have inadvertently written mute keyframes to the track.

Expand the audio track so you can see the "Show Keyframes" control. Toggle the Track Keyframes > Mute on to be visible, then delete any keyframes you don't want. The rubber band will be low for Mute Off and high for Mute On.

[bigfootry1218]

Dumb me - I was having this same problem and this was it. Thanks!

[Daniil5E10]

The issue still there , someone help me pls. Otherwise will destroy everyone soon

[davidpayne1981]

thanks so much for this. 4 years later it just resulted in me leaving a few hairs in my ever decreasing hairline thanks to adobe bugs, but now this is not one of them

[FarrelRibeiro]

Life saver, Thank you!

Who would use this????  Why it's so obscure after you use it???

[potatobi]

I ran into this similar issue a few times and it looks like the problem happens when I hit mute during playback. This somehow will then trigger the track to mute by itself everytime I hit play after. The way to fix this is to let it play (while still muted) and then unmute it as its playing. Could be a hidden preference setting or a bug that causes this to happen automatically?

[Peru Bob]

Report that here:

Premiere Pro: Hot (3177 ideas) – Adobe video & audio apps

and here:

Feature Request/Bug Report Form

[itsthatkidzak]

I have the same issue. 2021. WTH.

[x_axis]

I have the same issue. Happening over and over and over. Very frustrating. For the industry "standard" I am getting pretty tired of Adobes quality 😞

[Adarsha254684226s88]

I have the same issue, using the 2022 build.

[Black Ghost Audio]

The Audio Track Mixer Read/Latch/Touch/Write behaviors don't appear to be working properly. The solution is as follows:

1. Right-click on the header of the audio track that's muted.
2. Select "Customize..."
3. Click the "Reset Layout" button.
4. Click the "Show Keyframes" button that's now available when you expand the track header.
5. Within the "Track Keyframes" dropdown menu that appears, select "Mute."
6. Manipulate the track keyframes into the "Mute: Off" position.
7. Try not to punch a hole through your monitor.

[michaels6986552]

Just stopping in to shed a little gratitude on this solution.

Thank you!

Learned quite a few things from these steps and even avoided monitor punching (I am drinking coffee though so that might have kept me at bay).

[Merry.G]

WOW So Thx!!!!

[remy21764315owu1]

thank you sir!

[The Stringpullers]

I was at my wits end, and this worked. I had been hitting mute during playback, as described above, and that made invisible keyframes I didn't know existed. You saved my monitor from Step 7! Thanks so much!

[Ruan22036608njzo]

I can not thank you enough for posting this. I only managed to skip step 7 because it's a new 21-inch curved wide monitor. 

[mstegner]

In the interest of thoroughness, this setting can be accessed here also:
1. Open "Window> Audio Track Mixer..."

2. Below the Audio Track Panner, and above the Audio Track Mute, Solo, Record buttons there will be a dropdown with these settings available: Off, Read,Latch, Touch, Write.
3. For any track that is randomly muting, set the dropdown from "Read" to "Off".

This will turn off any Track Level automation for that track.

[SuccessWaffle]

I've been trying to figure this out with a colleague for the last 6+ months. Indeed deleting the "mute" keyframes works, but we're still trying to figure out why they are getting added in the first place.

As we were troubleshooting today, we figured out that Audio Track 1 on his sequence is getting set to "Touch" automation mode instead of the default "Read". In Touch mode, a mute keyframe is set whenever playback is stopped, if he's been using the track mute while editing.

We've tried changing it back to "Read", but it keeps turning back to "Touch" when he's not looking (even just doing something in another program). We haven't figured out what's causing this yet.

So his workaround for now is just the boycott Track 1 for now.

[Kevin-Monahan]

Hi SuccessWaffle,
I let engineering know about your situation. Sorry about that. Is it possible to file a bug report on User Voice? Here is the link: https://adobe-video.uservoice.com/forums/911233-premiere-pro. That way, the community can upvote.

Thanks,
Kevin