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MXF "Unsupported format or damaged file" on import

New Here ,
Mar 16, 2019 Mar 16, 2019

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I have imported MXF files into Premiere to see exactly what the error message is and it states

"Unsupported format or damaged file"

Can anyone advise me on converting the files if this is what needs to be done, maybe to H.264 or whatever it needs

Thanks

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Community Expert ,
Mar 16, 2019 Mar 16, 2019

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MXF is supported.

Make sure you copy entire card to hdd first then ingest via Media Browser.

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New Here ,
Mar 16, 2019 Mar 16, 2019

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Ok, I had a feeling that might help but was such a lot of material.  Will give it a go, thx Ann

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Adobe Employee ,
Mar 16, 2019 Mar 16, 2019

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Echo what Ann suggested. Always copy the entire card and do not make any modifications to any of the folders or files. If you are still having issues, please provide us more information about the file like a screenshot from MediaInfo showing all the video and audio information.

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New Here ,
Mar 17, 2019 Mar 17, 2019

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Screenshot 2019-03-17 10.17.25.png

Ok have moved over files to the HDD, imported through Premiere rather than dragging onto l warning with a red triangle in the RHS bottom corner - message "A low-level exception occurred in: Importer MXF (Importer:37).

Then tried your advice re ingesting thru Media Browser.  So on ticking the ingest option, I could only open 'Program Files' rather than documents, so I kept the ingest box ticket and did the usual File Explorer import.  Is it right that this has now activated Media Encoder and it is going to convert/fix issues in the background?  Haven't used Encoder before so don't know if this is right?

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Community Expert ,
Mar 17, 2019 Mar 17, 2019

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By checking the Ingest box you activated the proxy feature. So if you do not want proxies uncheck the box.

Do you have but one drive?

Make a habit of importing rather then dragging.

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New Here ,
Mar 17, 2019 Mar 17, 2019

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I only have the one HDD drive - obviously now transferred everything over from the external one.

Is there anything in the Mediainfo file above that doesn't look right at all?

I can't completely grasp the concept of proxy editing and not sure if I need this.

Should my projects be stored in the 12.0 folder rather than 9.0 (which I'm currently using) or 11.0.  Does that make any difference?

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Community Expert ,
Mar 17, 2019 Mar 17, 2019

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Dont put your video files (or anything else for that matter) in Program Files but rather in Documents.

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New Here ,
Mar 17, 2019 Mar 17, 2019

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Just double checked, they're not in Program Files, just in Documents/Adobe/Premiere Pro, then folders have been created called 9.0, 11.0, 12.0 etc.  Probably doesn't make a difference.

I'm having a look at the raw files and to be honest I think there's maybe some corruption.  Playing them direct is not working, seems to just skip over and over. 

Now have worked out how to access 'My Documents' in the Media Browser, was not showing me these until I found the 'Users' folder and my personal documents within. So now I can see the files correctly in the Media Browser, so I right clicked and imported one of the files.  There's definitely something not quite right.  I have selected 'full rate' for playback in the source and playback window, rather than half, quarter etc.  There's just something wrong with the fluidity of the picture, it's not smooth at all.  I can't work it out.

??

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Community Expert ,
Mar 17, 2019 Mar 17, 2019

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If the files do not play correct outside Premiere then they are corrupt.

Could try converting with Handbrake.

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New Here ,
Mar 17, 2019 Mar 17, 2019

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Installed Handbrake but can only seem to convert to MP4 or MKV which compresses the files pretty badly - are there any other settings possible at all, or other options?  Sorry to keep asking.

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Community Expert ,
Mar 17, 2019 Mar 17, 2019

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The mp4 option you can set to no compression: quality 0 but do some trial and error.

handbrake.png

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Explorer ,
Oct 11, 2021 Oct 11, 2021

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The best way to fix this if the problem was caused at the time of recording (e.g. improper power shut down), is to put the media back in the camera it was recorded in and let the camera "update media".  

 

My example was with Sony FS7 with XQD card, 25GB of data in one file.  Error created this error when the camera power was accidentaly cut.  No software fix or renaming of the file would work.  Also no other camera would work, it had to be the same camera with the same settings at the time of recording. 

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New Here ,
May 27, 2024 May 27, 2024

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I'm also having this issue. I can re-locate the MXF files with and it works with extremely slow performance (1 frame every 30 seconds) but every time I load the project it says it's damaged or unsupported. If I start a new project the will not import. I'm using v24.4.1.

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New Here ,
Jun 01, 2024 Jun 01, 2024

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My files were not corrupted or damaged, premiere just had a issue with ingesting alot of files. Restarted my computer and it worked.

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