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My 1:1 video won't open

New Here ,
Dec 12, 2022 Dec 12, 2022

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Hey I've got a problem after exporting video 1:1 ratio - mp4 file. 
I open my animation easily on my macbook using QuickTime but while i sent it to my client he wasn't be able to play it. (frames were deformed) He just got a freeze frames like that:
Zrzut ekranu 2022-12-12 o 10.52.14.png

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Editing , Export , Formats

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Adobe Employee ,
Dec 12, 2022 Dec 12, 2022

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Hi, Aneta,

Sorry about that experience. Can you please show us a screenshot of your export settings?

 

Thanks,
Kevin

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