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Nao consigo abrir

New Here ,
Oct 05, 2022 Oct 05, 2022

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Quando tento abrir o premiere, aparece apenas: Erro desconhecido. Antes eu estava tendo problemas com driver, mas depois de atualizar, começou a aparecer isso

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Crash , Error or problem , Hardware or GPU

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Adobe Employee ,
Oct 05, 2022 Oct 05, 2022

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Hi Rulyan,

Sorry. What you might try is to uninstall and then reinstall the application. That may help. If that doesn't work, delete the media cache. Does it launch, then?

 

Thanks,
Kevin

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New Here ,
Oct 06, 2022 Oct 06, 2022

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Hi Kevin, thanks for the advices, but it doesn't work.

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Community Expert ,
Oct 06, 2022 Oct 06, 2022

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Which graphics card and what driver number?

If NVIDIA, make sure to use a Studio Driver, not a Gaming Driver.

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