Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Need help with syncing settings

Explorer ,
Nov 10, 2021 Nov 10, 2021

Copy link to clipboard

Copied

 I moved from one adobe account to another at the same time moving from P Pro 15.4.1 to 22 and my settings are not syncing over. 

 

I will save you the trouple of telling you all what I have done because none of it worked. I know about the sync settings from anouther account button but when I used it for some reason it pulled a version that was like 6 to 8 revisions ago, and will NOT get anything newer and pushing is now erroring out from my old account.

 

Help? Ideas?

TOPICS
User interface or workspaces

Views

48

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 10, 2021 Nov 10, 2021

Copy link to clipboard

Copied

Ok, heres some details,

 

I have old settings (the ones I want) still in Ver 15 app synced with old account. 

Said: user settings from other account. 

put in info from new account. syncs.. and i get this message.

JohnBr_0-1636593220340.png

But I dont have any sync data there. I have never used this new account before on premiere. I DO NOT want to overwrite my local settings with what ever is in the cloud for that account (according to adobe's documentation it will be the defaults) because it will override what I have on my local computer, what I have spent months getting just like I want it.

 

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 10, 2021 Nov 10, 2021

Copy link to clipboard

Copied

Update Ver 22 will not sync with old or new account, have re-installed and tried again, still wont sync.

 

Help

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 11, 2021 Nov 11, 2021

Copy link to clipboard

Copied

Settings still are not replicating and infact the same messed up settings wont go away and to clear everything, I deselected the used the "import settings" on install but they still showed up.

Help

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 11, 2021 Nov 11, 2021

Copy link to clipboard

Copied

LATEST

Stuck syncing settings from a few months ago still, have uninstalled and reinstalled the program no less then three times now... HALP!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines